Customer Service Technical Specialist

Maya Dukes

Email: *********@*****.*** Tel: 678-***-****

SUMMARY

Certified CompTIA A+ professional with hands-on knowledge of PC systems, mobile devices, hardware architecture, and troubleshooting software. Skilled in diagnosing and resolving technical issues efficiently while delivering excellent customer service. Backed by over 10 years of leadership experience, demonstrating strong critical thinking, collaboration, and team development abilities. Eager to bring a customer-focused and solution-driven mindset to a technical specialist role. EDUCATION AND AWARDS

Per Scholas

CompTIA A+ January 2025

Troy University Troy, AL

Bachelor of Science in Global Marketing Aug 2019-Present Gwinnett Technical College Lawrenceville, GA

Associate of Science in Marketing May 2019

PROFESSIONAL EXPERIENCE

CAR Financial Services Orlando, FL

Repossession and Remarketing Manager Feb 2020 – Feb 2025

• Supervised and mentored a high-performing team of remarketing specialists, successfully liquidating hundreds of vehicles monthly through auction channels while consistently minimizing financial losses.

• Managed a repossessed asset portfolio valued at over $2 million, ensuring accurate documentation, secure storage, and timely disposition to optimize recovery rates.

• Implemented operational strategies to streamline processes, improve departmental efficiency, and ensure strict compliance with all state and federal regulations.

• Developed and launched a performance dashboard to track team KPIs, resulting in a 20% increase in productivity and more consistent target achievement.

• Collaborated with third-party vendors, including towing companies, auction houses, and legal representatives, to coordinate asset recovery and maximize resale value.

• Analyzed market trends, auction performance data, and historical loss rates to make informed pricing and sales strategy decisions.

TNG Orlando, FL

Merchandiser Dec 2018 - Aug 2019

• Interpreted and executed detailed plan-o-grams to build and maintain visually appealing and strategic product displays across multiple retail locations.

• Reorganized and restocked inventory across 10+ retail locations, improving shelf accuracy and reducing out- of-stock items by up to 20%.

• Collaborated with store staff and followed direction from team leads to complete assignments on time, maintaining a 98% on-schedule task completion rate.

• Demonstrated flexibility and time management by completing multiple store visits per day while adhering to tight schedules and quality standards.

• Conducted customer satisfaction surveys to identify areas for improvement and enhance the overall logistics experience.

Clark and Washington, LLC Atlanta, GA

Bankruptcy Paralegal/Motion to Dismiss Dept May 2012 – Sep 2018

• Assisting clients throughout the case making sure their Chapter 7 or 13 bankruptcies will be successfully discharged by meeting with clients to gather the necessary documents to keep cases from being dismissed

• File motions on clients’ behalf, assist attorney with hearing preparations as well as work closely with Georgia Trustee’s. Informed clients of their Chapter 13 monthly payments were in default.

• Intake reviewer, problem solver, answers phones. Conduct legal search, respond to inquiries and request for case related information from trustee and attorneys. Check court dockets for discharge notice, and hearing updates

• Arranged for attorneys to interview clients, pulled status from the trustee website and consulted with new clients.

• Maintained detailed call logs and case notes in legal management software to ensure accurate record-keeping. ADDITIONAL INFORMATION

• Industry Skills: Communication and Interpersonal Skills, Organization, Time Management, Problem Solving, Critical Thinking, Leadership, Autodidactic, Process Optimization, User Experience, Compliance, Data Entry

• Software Skills: CompTIA A+, Linux, Scheduling Software, My Case, Microsoft Office, Google Workspace, Zoom

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