Product Management Manager

SANJAY KHANNA

Fremont, CA 510-***-**** ******.******@*****.*** www.linkedin.com/in/sanjaykhannausa PRODUCT MANAGEMENT LEADER

Strategic leader, problem-solving expert, and innovative change agent with a track record of driving revenue growth, market expansion, and product innovation. Expertise in end-to-end product management, go-to-market strategies, security, compliance, and AI-driven SaaS solutions. Passionate about delivering scalable, user-friendly solutions that solve complex engineering challenges. Experienced mentor, unlocking team success through collaboration and empowerment.

Drive business and market success by delivering high-value product innovation on time and within budget. Act as the key liaison between internal and external stakeholders, including C-level executives, sales, partners, customer success and customers. Leverage deep cross-functional expertise to collaborate effectively with global development teams, including UX, engineering, and architecture, ensuring seamless execution and alignment with strategic goals. Excel in managing the full product lifecycle delivering scalable user-centric solutions. Skilled in employing cost-effective methodologies while maintaining customer focus and ensuring strategic business alignment. Eager to apply expertise in a forward-thinking organization with an exciting mission and focus on purpose-driven growth. AREAS OF EXPERTISE

AI driven experiences Product Strategy and Execution Revenue and Growth Identifying Markets Building Business Cases Product Roadmap Positioning Sales/Partner Enablement Interpersonal Communication User centric Experiences Cloud Applications APIs/Development Platforms Virtual Desktop Environment (VDI) Security, Identity Regulated Markets Authorizations(FedRAMP, DoD Impact Level 5) Data Privacy, Data Governance Compliance Content Management System Integrations Prototyping PROFESSIONAL WORK HISTORY

2023 to 2025: INTUIT Mountain View, CA

Group Product Manager AI & Customer Support Platforms Intuit Feb 2023 – Mar 2025

Led the development of an AI-driven platform for TurboTax Live services and product support teams, enhancing customer service efficiency. Delivered a homegrown, best-in-class AI-powered customer support platform, fully tailored to Intuit’s ecosystem. Optimized agent workflows by leveraging AI to surface the right data at the right time, improving Level 1 support efficiency and customer experience. Drive $15m in operating efficiencies, reducing support costs, and increasing customer satisfaction.

2010 to 2023: CISCO SYSTEMS, INC San Jose, CA

Group Product Manager (2019 - 2023)

Attain recognition for large-scale, value-added contributions to the American multinational technology service generating over a billion dollars annual revenue. Oversee, coach, and direct senior product managers and cross-functional personnel in the execution of product delivery and go-to-market strategies. Drive multimillion-dollar revenue gains while managing the Webex Meetings, the company’s flagship SaaS business and top brand for cloud video conferencing. Ensure highest potential ROI.

Expand reach in regulated markets ($800M+) with specialized needs of data handling, security, compliance, and security.

Facilitate full-phase product management and deliver Webex for global governments and defense agencies; deliver data residency and sovereignty solutions to address transformation across the globe.

Penetrate new markets, drive new functionalities to products, and exercise effective product knowledge as well as a keen sense of customer needs. Championed high value solutions for the growth conferencing market with large partners.

Identify and test ~1B revenue opportunity and actionable roadmap for modernized Webex Events and positioned it for profit growth and market share expansion. This initiative was in progress at the time of leaving. Senior Product Manager (2010 – 2019)

Recruited to drive product improvements, market penetration and enhanced customer satisfaction as well as retention for a SaaS product line generating significant growth and business retention. Steered global user experiences, product development, and the go-to-market models with cross-functional leadership acumen.

Selected for position due to creativity and proven record of success in inventions and innovation. Determined strategic objectives and discipline in Webex Meetings’ product development and go-to-market processes with proven acceleration in time-to-market.

Implemented Agile product delivery and go-to-market model resulting in boosting the number of released per year from two to 12. The model is now accepted standard for entire collaboration business (~$5b)

Took charge of security in Webex Meetings, resulting in a greater competitive edge and market demand.

Pioneered the introduction, vision, and comprehensive implementation of AI, including the acquisition of an industry leader in voice-to-text function. Established US, pricing, offers, and the roll-out of Webex Assistant.

Known as a go-to-person for key core platform tenants, including security, identity, access control, privacy, and compliance. Acted as a primary point-of-contact and go-to authority.

Facilitated $30M in sales enablement initiatives with advanced proficiency in Cisco Webex Social and Salesforce.com.

Took charge of launching a key alliance as well as the integration of a Tier-1 content management vendor. 1999 to 2010: ORACLE CORPORATION Redwood City, CA Principal Product Manager (2006 – 2010)

Demonstrated superior standard of excellence and effectual leadership in product management for an American multinational computer technology corporation selling database software and technology, cloud engineered systems, and leading enterprise software products, Renowned as the second-largest software company by revenue in the space.

Executed full-phase and independent product innovation, development, and management. Specialized in leading APIs and the developer ecosystem for Oracle Webcenter. Also directed admin experiences and efficacy.

Cultivated and maintained key relationships with lighthouse customers and partners. Went above and beyond to ensure product success.

Provided professional perspective for the nature and scope of present/future product lines, and established product specifications and requirements while evaluating new product ideas and/or changes. Principal Software Engineer (1999 – 2006)

Sought after for pioneering software engineering capabilities with a focus on designing and developing software in multiple languages and platforms for the enterprise’s lucrative portfolio of products.

Respected for hands-on contributions to architecting highly scalable web applications integrated with content management systems. Demonstrate mastery of Java, C/C++, PLSQL. Database and middle ware architectures, as well application and caching servers.

Previous Experience:

Software Development Manager Software Developmer NIIT USA Inc., Atlanta, GA; New Delhi, India EDUCATION

Cybersecurity Certification: Global Certified Incident Handler GIAC - 2017 MBA; Entrepreneurship and Marketing CALIFORNIA STATE UNIVERSITY – EAST BAY Bachelor of Engineering; Computer Science UNIVERSITY OF POONA

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