Customer Service Insurance Agent
Resume:
Diane Fryling
Zephyrhills, FL *****
*****.*******@*****.***
Professional Summary
Highly skilled communicator and reliable team player with in-depth expertise in the insurance industry. Proven success in achieving high client retention rates through personalized insurance solutions and exceptional customer service. Experienced in cross-selling, resolving billing issues, and enhancing customer satisfaction, contributing to a positive agency reputation. Proficient in risk assessment and policy management, with a talent for building strong relationships with clients, underwriters, and stakeholders. Organized and detail-oriented, with a keen ability to identify potential risks and implement effective solutions.
Authorized to work in the US for any employer
Work Experience
Licensed Insurance Agent
Jeff Bohms State Farm Agency-Middleville, MI
January 2010 to May 2024
1. Guided clients in selecting insurance options through extensive product knowledge. 2. Offered precise and timely advice on policies and regulations, strengthening the agency’s reputation. 3. Consistently delivered outstanding service to ensure high client retention. 4. Quickly addressed customer inquiries and resolved issues to elevate satisfaction. 5. Effectively cross-sold products to existing clients, driving agency sales performance. Licensed Insurance Agent
Lon Lefanty State Farm Agency-Middleville, MI
October 2006 to January 2010
1. Provided swift support to clients on policy options and billing concerns. 2. Optimized the claims process to ensure timely resolution and payments. 3. Generated accurate quotes while advising potential clients on insurance solutions. 4. Pursued continuing education and workshops to deepen industry expertise. Education
High School in College Prep
West Ottawa-Holland, MI
September 1982 to June 1986
Skills
• English
• Typing
• Phone etiquette
• Administrative experience
• Clerical experience
• Insurance sales
• Computer skills
• Computer literacy
• Data entry
• Organizational skills
• Microsoft Word
• Microsoft Outlook
• Front desk
• Customer service
• Microsoft Office
• QuickBooks
• Microsoft Excel
• Office experience
• Sales
• Time management
Certifications and Licenses
Driver's License
Life & Health Insurance License
May 2001 to September 2026
Property & Casualty License
March 2001 to September 2026
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