Customer Service Agent

DIANA MORAA

Nairobi, Umoja *************@*****.*** ID No: 40190083

WORK EXPERIENCE

D.Light Kenya Kenya

Customer Service Agent Jan 2023 - Present

Handled customer inquiries and complaints efficiently, ensuring excellent service delivery. Promoted solar energy products to clients, explaining product features and financing options. Maintained accurate records of customer interactions and transactions. Debt Collection Agent Jan 2022 - Present

Contacted clients with outstanding debts and negotiated payment plans. Maintained professionalism while handling sensitive financial matters. Prepared daily reports and updated customer records accurately. Cleaning Attendant Jan 2020 - Present

Provided cleaning and sanitation services in office and residential settings. Ensured cleanliness standards were met and exceeded client expectations. Demonstrated reliability and punctuality in daily assignments. EDUCATION

NYABISAWA High School Kenya

Kenya Certificate of Secondary Education (KCSE) Graduation Date: Nov 2020 Kenya Certificate of Primary Education (KCPE) Graduation Date: Nov 2016 SKILLS & INTERESTS

Skills : Customer service & support, Debt collection & negotiation, Cleaning and hygiene management, Sales and marketing, Communication & interpersonal skills, Attention to detail & organization Interests : Loan Officer, Customer Service, Debt Collection, Field Sales

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