Customer Service Representative
Resume:
Martyna pospiech
*******.********@***.***
Apopka, FL 32703
CUSTOMER SERVICE REPRESENTATIVE
AT&T Orlando, FL AUG 2024 - CURRENT
WAREHOUSE WORKER
Joann Fabrics Altamonte Springs, FL NOV 2023 - AUG 2024 CLIENT CARE ADVOCATE
Brown & Brown Insurance Maitland, FL AUG 2021 - JAN 2023 Professional with strong background in
customer interactions and service
solutions. Highly skilled in conflict
resolution, communication, and
problem-solving, ensuring customer
satisfaction and loyalty. Effective team
collaborator, adaptable to changing
needs, and consistently focused on
achieving results through efficient and
empathetic service. Known for reliability
and proactive approach to meeting
customer and organizational goals.
SKILLS
• Excellent Customer service
• Active listening
• Critical thinking
• Data entry
• Computer proficiency
• Multitasker
• Problem Solver
• Appointment scheduling
• Data collection
• Follow-up skills
• Payment processing
EDUCATION
WORK HISTORY
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
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Reduced order processing times with streamlined picking, packing, and shipping procedures.
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• Consistently lifted materials weighing as much as 40 pounds. Loaded, unloaded, and moved material to and from storage and production areas.
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Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
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Documented activities and progress in electronic medical record per defined policy and procedures.
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Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
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Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
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English
Native or Bilingual
Polish
Native or Bilingual
DEALER TRADE CLERK
Mullinax Ford Of Central
Florida Apopka, FL
OCT 2020 - AUG 2021
FRONT DESK RECEPTIONIST
Mullinax Ford Of Central
Florida Apopka, FL
OCT 2019 - OCT 2020
HOSTES
O'Charley's Restaurant & Bar Orlando,
FL
DEC 2014 - JUL 2015
MAY 2015
High School Diploma
Edgewater High School Winter
Park, FL
Developed strong relationships with partner dealerships to facilitate the exchange of vehicles quickly and efficiently.
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Managed multiple tasks simultaneously while maintaining a high level of accuracy in document preparation.
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Improved dealership relationships by maintaining professional communication and prompt responses to inquiries.
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Reduced errors in paperwork by carefully reviewing and verifying all documentation related to dealer trades.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
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Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
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Answered customer questions about hours, seating, and menu information.
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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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LANGUAGES
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