Customer Service Technical Support

Aairel Henry

Columbia, SC *****

803-***-**** ************@*****.***

Willing to relocate Authorized to work in the U.S.

Professional Summary

Dedicated and adaptable professional with a diverse background in sales, customer service, technical support, and entrepreneurship. Proven ability to manage customer relationships, implement efficient operational processes, and develop new business ventures. Currently pursuing a degree in Early Childhood Education, with strong interest in continued personal and professional growth.

Professional Experience

Head Baker / Owner

Amazingly Baked – Columbia, SC Feb 2019 – Sept 2023

Launched and operated a home-based bakery business while managing family responsibilities.

Designed and executed new recipes and menu offerings, improving customer satisfaction and repeat business.

Handled special orders and ensured timely delivery and customer service excellence.

Maintained compliance with all sanitation and safety standards.

Technical Support Advisor

Apple – Columbia, SC May 2019 – Aug 2020

Provided remote troubleshooting support for Apple products via phone, email, and chat.

Diagnosed technical and network connectivity issues and guided customers to resolution.

Accurately documented customer interactions using Apple’s internal ticketing system.

Sales Specialist – Flooring

Lowe’s – Columbia, SC Apr 2016 – Sept 2016

Delivered expert product and installation knowledge to assist customers with flooring solutions.

Consistently exceeded sales expectations and ranked #22 in the Southeast Region for 3 months.

Built customer relationships through outstanding service and proactive order updates.

Customer Service Associate III – Home Decor

Lowe’s – Columbia, SC Sept 2014 – Apr 2016

Provided custom design services for window treatments including blinds and curtains.

Assisted customers with product selection and ensured high satisfaction levels.

Maintained inventory and supported visual merchandising.

Team Member / Customer Service Roles

Various Roles – Columbia, SC 2010 – 2014

Positions held at Lowe’s, Walmart, Garvin Oil, and Which Wich.

Performed cashier, stocking, and customer support duties.

Recognized for reducing theft/loss prevention numbers by 35% at Lowe’s.

Stay-at-Home Mother

Sept 2016 – Present

Balanced family care while developing entrepreneurial and educational goals.

Returned to school in 2024 to pursue a career in education.

Education

Bachelor of Science – Early Childhood Education

University of Phoenix (Online)

May 2024 – Present

High School Diploma

Irmo High School – Columbia, SC

2008

Skills

Customer Service

Sales

Baking

Kitchen Management

Microsoft Office

Adobe Suite

Typing (High WPM)

Technical Support

Operating Systems (Mac, Windows, Linux)

Web and Programming Basics: HTML5, JavaScript, SQL, XML, Java

Time Management

Organization

Communication

Certifications

ServSafe Certified

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