Customer Service Specialist

Teara Young

**********@*****.*** 843-***-**** Moncks Corner, SC

SUMMARY

Dedicated professional with 9 years of experience seeking a Remote Customer Service Representative role. Excelled in a Customer Service Specialist position, adept at maintaining high call-time and quality standards, and proficient in CRM documentation. Strong communication skills, technical support, and customer resolution expertise demonstrated across diverse roles.

WORK EXPERIENCE

Nexton KinderCare Summerville, SC

Teacher Assistant Feb 2023 - Sep 2023

• Implemented educational curriculum tailored to the diverse needs of individual children, fostering a dynamic and inclusive learning atmosphere.

• Engaged with parents to establish a collaborative approach towards children's care and developmental milestones, ensuring a unified educational strategy.

• Contributed to center objectives by collaborating with staff and leadership on key initiatives such as enrollment drives, accreditation processes, and community engagement activities. Iqor Remote

Customer Service Specialist Dec 2021 - Dec 2022

• Assisted customers daily, maintaining a positive demeanor and prioritizing customer satisfaction.

• Adhered to company protocols, achieving call-time and quality benchmarks.

• Documented interactions and addressed complaints, contributing to customer retention and sales support. Children's Discovery Center Mount Pleasant, SC

Floater Teacher Jun 2019 - Dec 2021

• Advised students on identifying and pursuing opportunities aligned with their interests.

• Delivered instructional support for homework completion, assisting both groups and individual students.

• Established and maintained communication with parents to monitor and report on student progress and accountability.

Alorica Remote

Data Entry Specialist Jan 2017 - Jun 2019

• Compiled and reviewed critical data, ensuring high accuracy before database entry.

• Achieved efficient data entry tasks, focusing on precision and swift input using a 10-key pad.

• Oversaw workflow scheduling and accuracy verification for large-scale data projects. Walmart Moncks Corner, SC

Stocker and Receiver / Modular Team Associate Sep 2014 - Jan 2017

• Received and organized merchandise using dollies and pallet jacks, ensuring efficient unloading and placement in designated areas.

• Assisted customers by answering inquiries, suggesting display alternatives, and directing to appropriate staff for additional support.

• Maintained signage accuracy, conducted floor display inspections, and strategically rotated items to enhance sales and reduce waste.

EDUCATION

Lincoln High School McClellanville, SC

High School Diploma May 2014

SKILLS

Data Entry • Strong Communication • Technical Support • Microsoft Office • Multi-Line Phone Systems • Customer Resolution • Analytical Thinking • Detail Oriented

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