Customer Service Stock Associate

Kayla Obrien

Brooklyn, NY ***** • 929-***-**** • **********@*****.*** • WWW: Bold Profile

Professional Summary

School counselor, stock associate, and invoicing clerk with over 3 years of experience in enhancing operational efficiency and customer satisfaction. Achievements include a 20% increase in student performance and a 30% reduction in inventory errors. Skills in time management, customer service, and problem-solving drive results and foster positive change. Skills

• Time management • Customer service

• Active listening • Problem-solving

• Communication skills • Team collaboration

• Cash register operation

Work History

School counselor, 02/2023 to Current

P.S.K315 / Urban Dove – Brooklyn, NY

• Guiding students through educational and personal challenges with empathetic counseling

• Achieved 20% increase in student academic performance through innovative counseling strategies

• Utilizing active listening and problem-solving skills to address student issues

• Reduced behavioral issues by 15% by implementing a supportive and collaborative approach

• Positively impacting the school climate by fostering a visionary and enthusiastic environment Sales Associate, 10/2024 to 04/2025

Skechers – Brooklyn, NY

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Answered customer questions about sizing, accessories, and merchandise care.

• Rotated stock and restocked shelves to maintain product availability and store appearance. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

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Stock Associate(Seasonal), 06/2023 to 08/2023

Burlington

• Managed inventory and restocked shelves, ensuring optimal product availability

• Collaborated with team to maintain store cleanliness and visual standards

• Leveraged analytical skills to perform inventory checks, reducing discrepancies by 15%

• Resolved customer queries, enhancing overall customer satisfaction

• Contributed to a 10% increase in seasonal sales through effective stock management

• Efficiently managed stock levels, reducing inventory errors by 30% at Burlington Invoicing Clerk, 02/2021 to 04/2023

A Young Plumbing – Brooklyn, NY

• Managed invoicing tasks, ensuring timely and accurate billing

• Improved invoice processing speed by 20% through innovative approaches

• Utilized advanced Excel skills for efficient data management

• Solved recurring billing discrepancies, enhancing customer satisfaction

• Contributed to a 15% increase in on-time payments, positively impacting cash flow Education

High School Diploma: Expected in 06/2025

Urban Dove - Brooklyn, NY

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