Software Developer Support Engineer

KEITH D. SCHWARTZKOPF

Email **********@********.***

**** ** ******* **., ***. 217 • Tigard, OR 97223 • Home 503-***-****

BACKGROUND

Hardware/Software

•Windows •UNIX •Solaris •DOS

•Eclipse•Tomcat•INGRES •DB2

Programming Languages

•Java/J2EE •C •C++ •Javascript •Pascal •Assembly •XML/DOM/SAX

•HTML•BASIC/VB•Perl •SQL

EMPLOYMENT HISTORY

Independent Java Developer Application Production Support Engineer. Portland, Oregon. January 2001- Present.

Various short-term contracts, primarily using Java/J2EE (servlets and JSP). The programming environments used also included Eclipse, Tomcat and Eclipse plug-ins for Tomcat on the Windows platform. In addition, completed some short-term projects that consisted of mainly core Java development (with some J2EE). All projects were completed on time and within budget.

Monitored and maintained Java software applications. Proposed solutions, developed and tested fixes and implemented solutions. Performed troubleshooting, diagnoses and reproduction of technical issues. Determined the root causes of application errors and resolved problem or escalated issue to development team. Fixes immediately updated to code base.

Software Developer. NorthPoint Communications. Emeryville, California. August 2000 - December 2000.

Developed Java software on NT and Solaris using OOP/OOD methodologies to convert XML to another format and back using DOM. Project included multithreading processes for sending and receiving data using Java Servlets and Java Web Server. Created GUI interfaces using Swing and AWT. Created and implemented testing procedures for validating output. Analyzed projects graphically using UML notation.

Technical Support Representative Software Developer. Premia Corporation, Beaverton, Oregon. May 1998 – February 2000.

Provided support for the CodeWright editor through telephone, email and fax. Diagnosed and corrected problems related to proper functionality; reported bugs. Instructed users how to interface version control software (PVCS, Visual SourceSafe, Source Integrity, etc.) with CodeWright. Assisted customers with product customization, advised users in functionality module design and implementation. Investigated coding problems using multiple languages (C, C++, Java, etc).

Maintained code for CodeWright editor Epsilon keymap emulation on Windows platform using the C language. Organized revisions of software using Visual SourceSafe. Developed new key command functions originally not implemented. Enhanced current key command functions, corrected bugs in code. Tested the functionality of existing code and updated when needed.

Software Support Engineer. Stream International, Beaverton, Oregon. July 1995 - July 1997.

Handled telephone support for Windows 95. Conducted troubleshooting on PCs, solved hardware/software related problems and answered questions. Assisted users with hardware configuration, software installation and networking issues. Also supported Internet Explorer, Plus! and OSR2.

C/C++ Consultant. Portland, Oregon. June 1992 – June 1995.

Coded multiple short-term projects using C or C++ in several IDEs (Borland or Microsoft) under the Windows environment.

Order Entry. Sentrol Inc., Tigard, Oregon. July 1991 - May 1992.

Processed sales orders during transition from old computer system to new system.

Computer Programmer. Laughlin Group, Beaverton, Oregon. January 1991 - April 1991.

Developed several system utilities.Increased software development productivity by creating standardized program framework for new projects.Improved efficiency of automated file backup system. Programmed and tested financial sales/investment tracking system. Software monitored sales volume, managed client database and generated detailed reports. Created test procedures that identified program design weaknesses and resolved software problems. Created user interface for input and display of information using software development tools. Upgraded entry and retrieval processes allowing greater accessibility to data. Installed hardware and software for clients and employees. Set up workstations and implemented communication interface. Monitored accuracy of data transmissions.

EDUCATION

B.S. Computer Science. Portland State University, June 1988

Portland, Oregon

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