Customer Service Direct Support

ZERELYNNE CHASE

*** * ********* ****, *****, DE *9901

*********@*******.*** 215-***-****

PROFESSIONAL SUMMARY

Motivated and adaptable professional with 3+ years of experience across security, healthcare, childcare, and retail. Recognized for strong communication, customer service, and teamwork abilities. Skilled in Microsoft Office and Excel, with a commitment to professional development and delivering high-quality service in fast-paced environments. PROFESSIONAL EXPERIENCE

● Direct Support Professional

Tobola Healthcare Service — May 2024 – Oct 2024

● Supported clients in daily activities to promote independence and improve quality of life.

● Implemented care plans, enhancing client satisfaction and engagement.

● Collaborated with healthcare teams to ensure consistent and personalized care.

● Documented client progress to support individualized strategies and continuous care.

● Pastry Chef

Sugar Factory — Mar 2024 – May 2024

● Created signature desserts to enhance menu offerings and customer experience.

● Streamlined kitchen workflows, reducing waste and improving efficiency.

● Collaborated on seasonal recipe development to drive sales and customer interest.

● Home Health Aide

The Right Touch Homecare Agency / Truvine Homecare — 2021 – May 2023

● Assisted patients with personal care and daily activities.

● Monitored health and reported changes to enhance patient care plans.

● Maintained accurate documentation and built strong patient relationships.

● Security Officer

Allied Universal —

● Ensured safety and security in assigned areas through active surveillance and incident response.

● Delivered excellent customer service while maintaining order and safety protocols.

● Assistant Toddler Teacher

Holy Family Childcare Center / Tender Hearts Childcare Academy —

● Supported learning and development activities for toddlers.

● Ensured a safe and nurturing environment in accordance with childcare standards.

● Driver / Warehouse Associate

Amazon —

● Managed deliveries and logistics with efficiency and time management.

● Organized warehouse inventory and assisted with packing and shipping operations.

● Retail Associate / Personal Shopper

Primark / Walmart —

● Delivered outstanding customer service and handled transactions.

● Assisted customers with product selection and personalized shopping support.

● Line/Prep Cook / Cashier

Cuzzo’s Cuisine / Shake Shack / Olive Garden —

● Prepared food in high-volume kitchens while maintaining quality standards.

● Operated POS systems and ensured positive guest interactions. EDUCATION

High School Diploma

Samuel Fels High School

CERTIFICATIONS

CPR/AED Certified – Expected Dec 2024

SKILLS

Microsoft Office Suite Customer Service Childcare Healthcare Support Security Protocols Food Preparation Communication Teamwork Adaptability

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