Business Analyst Data
Resume:
YELENA VAKULA
*******@*****.***
Ph:314-***-****
Summary of Yelena
Total 12 years of experience
* ***** **** ** ***** including 3 year of Pivot &Look-up
SUMMARY
Business Analyst with over 6 years of client facing consulting experience working with client in the
Service, Finance and Banking industries. Demonstrates accuracy and speed in learning new processes, formats and codes to increase productivity.
SKILLS
Proficient in Windows Software, Word Perfect, Excel, Microsoft Word, Power Point, Azure DevOpts, OneNote, ITSM, Halo, Power Automate, SQL, Change Management,
Strong communication, analytical and issue resolution skills with the ability to multi-task on several projects at a time and liaison between in-house business and technical teams and outside vendors communication skills, problems resolving
Highly organized and dedicated with positive attitude
Perform multiple assignments under pressure and consistently meet deadlines
Strong personal initiative, ability to learn quickly and master job requirements
AREAS OF EXPERTISE
Data management &analysis
Project Coordinator
Business Analyst
Quality Assurance Analyst
Investment Analyst
Financial Analyst
PROFESSIONAL EXPERIENCE
Rabobank – St. Louis January 2022- July 2025
Business Analyst
Worked on requirements for the Banking/Financial Platform that was integrated with the marketing automation system and content management system.
Develop documentations and research
Working in Agile workplace
Assist the business in defining and analyzing a problem
Assisting and research troubleshoot questions
Running and testing reports
Working with ADO software (writing test cases, bugs, user stories)
Working with sale applications
Working with omnichannel strategy
Working between clients and developers to resolve issues
Analyze data and deliver logical conclusions
Sound knowledge and expertise in evaluating implications of changes
Competence in writing reports and making presentations to highlight the effect of changes you made
Working with Change Management to assist IT Releases
Troubleshooting Production issues using ITSM and Power Automate systems
IT Support
Resolving Incidents in ITSM
Wells Fargo – St Louis, MO
Business Analyst, (Contract). June 2020 – December 2021
Worked on developing and updating Financial industries
Manual Testing PPP Loans Applications
Review and analyze documentation
Critical Thinking
Working with compliance data, research and analyze
Monitored compliance with processes, procedures and standards PPP loans
Monitoring ecommerce files
Business Analysis
Work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
Mastercard – St Louis, MO
Business Analyst, (Contract) May 2019-March 2020
Worked on developing and updating Mastercard’s app
Monitor and manage inbound support box for manual exception item processing requests and related correspondence with customers
Validate first presentments and / or transaction life cycle history and applicable timeframes prior to auctioning requests
Process adjustments and chargebacks on behalf of issuers and acquirers
Track and record all requests for audit purposes
Working with compliance cash flow accounts
Comprehensive analysis of credit information
Wells Fargo – St Louis, MO
Business Analyst, (Contract) October 2018- Apr 2019
Worked on developing and updating Credit Cards app
Gathered, analyzed, and defined stakeholder requirements
Generated functional requirements from cross-functional stakeholders throughout the project lifecycle
Translated business objectives into functional requirements
Refined user stories created by Product Owner, and stakeholders and hardened the user stories as needed by the development team
Created acceptance criteria for user stories to define features and expectations for deliverables
Point of contact for the scrum team for requirements during a sprint
USDA – St Louis, Missouri Nov 2017 – Sep 2018
Business Analyst, (Contract)
Working with agriculture documentations
Working with central paperwork USDA
Analyze data for agriculture cattle’s and crops using Beta database
Census document and edit the same in database
End to end delivery of project requirements by refining backlogs, and user stories for the development team
Liaison between stakeholders, the development team, the design team, and the QA team
Collaborated with stakeholders, QA, and developers
Interacted with the Project Manager and Product Manager in planning and scoping requirements
Edward Jones - St. Louis, Missouri
Business Analyst,(Contract) Jan 2016 – Oct 2017
Working with Edward Jones system
Review and process investment documents
Document processing
Using Excel Pivot tables to analyze and sort data for vendors
Answering Service Request tickets
Working with team members to get all of the work completed
Review and process optloa (IRA accounts)
Process transfers 04, 80/90 accounts
Working with ADOT report (transfers, checks)
Wells Fargo - St. Louis, Missouri September 2014 – Dec 2015
Business Analyst (Contract)
Working with IRA accounts
Resolving escalated issues and inquiries
Review and process DocView items received via Wisdom work list
Create excel spreadsheet and sorted IRA data using pivot &lookups
Review and process IRA Distribution cases
Following up on high-level customer requests or other problems
Working with outbound calls
Helped identify dependencies, working closely with the Project Manager and Product Manager
Worked with Quality Assurance team to review test cases, test scenarios and overall test plans to ensure results as per requirements.
US Bank - St. Louis, Missouri March 2010 – Aug 2014
Business Analyst
Working with banking app
Create customers IRA account including custodial, estate, guardian, conservator, church, corporation, partnership and trust
Working with IRA bank accounts
Complied data on excel spreadsheet for future use
Maintained accurate statistics of all work performed
Received, reviewed and process document for completeness an accuracy
Support a team environment by working with team members to achieve dept goals
Communicated requirements to development team
Gathered requirements and functioning as the integrator between business needs and technology to meet goals within scope.
EDUCATION
University of Missouri – St. Louis, Missouri
Bachelor of Science in Business Administration - 2010
International Business, Marketing, Management
oFinancial & Managerial Accounting
oFinancial & International Management
oBasic & International Marketing
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