Housekeeping Services Staff
Resume:
Housekeeper
Hilton Garden Inn Hotel-Knoxville, TN
April 2023 to Present
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
Housekeeper/Houseman
Country Inn and Suites By Radisson-Knoxville, TN
October 2018 to April 2023
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Performed thorough cleaning tasks in public areas such as bathrooms, hallway, exercise room, meeting room, elevators, lobby and parking lot
• Put up housekeeping supplies when they arrived
• Kept housekeeping supply closet organized and clean
• Took out trash to keep clean
Housekeeper
Hilton Home2 Suites-Knoxville, TN
October 2017 to October 2018
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
Housekeeper
Holiday Inn-Knoxville, TN
Lisa Ricketts
Knoxville Tn 37909
*****************@*****.***
WORK EXPERIENCE
April 2017 to October 2017
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
Housekeeper/Laundry/Houseman
Hilton Home2 Suites-Knoxville, TN
September 2015 to April 2017
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
• Maintained inventory of cleaning supplies and equipment, restocking as needed to ensure uninterrupted workflow
• Developed and implemented standard operating procedures for sorting, washing, drying, folding, and storing laundry items
• Utilized industrial washers and dryers to process large volumes of laundry efficiently
• Inspected laundered items for stains or damage before returning them to the appropriate departments or guests
• Performed thorough cleaning tasks for public areas such as bathrooms, hallway, exercise room, meeting room, elevators, parking lot and lobby
• Took out trash
Housekeeper
Embassy Suites by Hilton-Knoxville, TN
August 2014 to August 2015
• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
• Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
Education
College - non diploma in Accounting
Pellissippi State Community College - Knoxville, TN 1989 to 1994
High school diploma
West High School - Knoxville, TN
1986 to 1989
Skills
• Hotel experience
• Cleaning (10+ years)
• Hotel Inspector (1 year)
• Inspected rooms (1 year)
• Open and closed housekeeping (1 year)
• Laundry (2 years)
• Hotel experience (10+ years)
Awards
Employee of the month
January 2024
Additional Information
I have over 30 years experience in hotel work. I have done laundry, houseman, inspected rooms, performed opening and closing housekeeping department, handled lost and found items and housekeeping. Most of my experience is in housekeeping (about 25 years). My dream job is being an assistant executive housekeeper
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