Los Angeles Customer Service
Resume:
Cisco Networking I & II:
Harbor Occupation Center
Advanced Computer Repair:
Harbor Occupation Center
High School Diploma:
Instituto De Ciencias
Comerciales
Guatemala
Spanish:
Native/ Bilingual
*********@*****.***
Los Angeles, CA 90022
Technical Skills
• Windows (all versions)
• Windows Server
• Cisco IOS
• Microsoft Exchange
• McKesson Paragon
• Meditech
• PACS tools
• Cat5e/Cat6 cabling
• DNS
• TCP/IP
• Cisco routers
• Cisco switches
• VPNs
• ServiceDesk Plus
• Remedy
• Kronos
• Trend Micro
• Symantec
Education
Languages
Reliable Technician with undeniable troubleshooting, customer service, and analytics abilities coupled with several years of experience. Proficient in manual and diagnostic tool operations. Punctual and friendly individual possessing excellent manual dexterity and superb hand-eye coordination. Forever 21 HQ - Sr. Technician-IT Support
Los Angeles, CA
08/2016 - Current
Kaiser Permanente - Computer Support
Pasadena, USA
12/2015 - 07/2016
Intratek Computer Inc. - Computer Support
Pasadena, CA
03/2014 - 12/2015
Edwin Corado
Professional Summary
Work Experience
Provide technical support for point-of-sale (POS) systems, including receipt printers, pin pads, and payroll software, for over 800 retail locations worldwide.
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Troubleshoot and resolve hardware and software issues related to POS systems and peripherals.
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Manage account administration, Kronos, and Active Directory support for store managers.
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Support routers, switches, and wireless access points to ensure network connectivity.
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• Installed and validated EPIMS POS software alongside IT teams
• Troubleshot workstations, label printers, and biometric devices Provided desktop support using Remedy, traveling extensively to Central California facilities
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Referred major hardware or software problems or defective products to vendors or technicians for service.
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• Trained end users on how to use new systems and technologies effectively. Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
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• Configured and deployed computers for the LA County LRS system
• Diagnosed and resolved BIOS and hardware issues during setup Responded quickly to emergency situations involving outages or data loss scenarios.
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• Disassembled computer systems to troubleshoot and resolve hardware issues.
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