Luxury Retail Associate

GHINA M. MAKSIMOW

San Diego, CA ***** 858-***-**** **********@*****.***

LUXURY RETAIL ASSOCIATE

Product Knowledge & Education High-End Client Relationship-Building Fashion Trends Team Collaboration

A performance-driven Luxury Retail Leader with 25+ years of experience cultivating and growing successful client relationships and business for luxury retail goods, including most recently for Between the Sheets luxury bedding linens.

Focused professional with an entrepreneurial mindset who is accountable for developing and driving luxury brand collections, expertly identifying desired products for clients based on their profiles and market trends.

Operate as the voice for luxury collections for clients and the teams in the store, serving as a key business partner to management by providing market data, feedback, and company tools to connect with the clients.

Capture meaningful customer data and collaborate as a luxury retail associate and team player with colleagues.

Foster open and constructive communication to ensure a consistently exceptional customer experience.

Elite ability to build morale and spirit in luxury retail teams, often sharing wins and successes to promote growth.

Ability to utilize online tools and software proprietary to brands; technical proficiencies in MS 365 and POS Systems. SKILLS & CORE COMPETENCIES

Luxury Retail Sales Strategy Problem-Solving Self-Expression Global Retail Trends Brand Management Client Relationship Development Merchandising Strategy Analytics & Research Customer Satisfaction PROFESSIONAL WORK EXPERIENCE

BETWEEN THE SHEETS San Diego, CA 02/2021 – 01/2023 Design & Sales Associate

• Generate revenue as a top-performing Sales and Customer Service Specialist for a luxury bed linens brand.

• Serve a high-end, diverse clientele with brand and product information, style, and furniture customization.

• Converted ‘walk-in’ clients by functioning as an Interior Designer to build luxury living areas as a top 3 Sales Associate 13X.

• Shattered 2021 sales quota (256% to goal) and provided customer support for all inquiries and escalations.

• Built a preferred customer list, conducted follow-up calls, marketed new merchandise, and announced special events.

• Controlled supplies inventory levels, initiated returns, and proactively contacted customers for product replenishment.

• Follow all safety and emergency equipment procedures to ensure customer and store safety.

• Establish and cultivate relationships with customers, staff, vendors, and store management to maximize business results. BCBG MAX AZRIA San Diego, CA 06/2012 – 05/2020

Stylist

• Built ‘win-win’ customer relationships that drove repeat retail business and customer satisfaction for a fashion brand.

• Operated as a customer leader; received a 100% rating for “Voice of the Customer” reviews.

• Championed department success through teamwork and critical thinking for a team of 12.

• Established and cultivated relationships with clients, staff, vendors, and store management to maximize business results.

• Generated new business and retained existing business through relationship building, regular follow-ups, and outsourcing. SANCHEZ PEZZOTTI San Diego, CA 05/2009 – 07/2019 Stylist Senior Sales Associate/Personal Assistant

• Implemented personal assistance, sales support, and customer service strategy for a high-end designer.

• Performed project coordination tasks, including coordinating jewelry conventions and travel itineraries in the USA/Europe.

• Implemented sales initiatives and training for the U.S. and Europe sales teams that increased gross sales by 15%. Additional Professional Experience

MAX MARA, Customer Service & Sales Associate, San Diego, CA, 2007-2009 MARIA OCAMPO DESIGNS, Assistant Manager, Cuernavaca, Mexico, 1997-2006 EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor Arts (B.A.), Retail Merchandising Distribution & Design Fashion Careers of California, San Diego, CA

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