Customer Service Data Entry

Aya Almaany

Lockport, IL ***** 815-***-**** ***********@*****.***

Professional Summary

Motivated and empathetic healthcare support professional with a background in clinical nutrition, education, and patient interaction. Seeking a remote role in healthcare, insurance, or customer service where strong communication skills and problem-solving abilities contribute to enhancing client satisfaction and organizational success.

Equipped with high-speed internet and a quiet, professional home office suitable for remote work. Education

Bachelor’s Degree in Nutrition Science and Food Technology (2017 to 2021) Certifications

HACCP Certificate

Soft Skills

- Strong verbal and written communication

- Empathy and active listening

- Time management and self-discipline

- Quick learner

- Conflict resolution

- Attention to detail

- Team player

Technical Skills

- Microsoft Office (Word, Excel, PowerPoint)

- Hospital Information Systems

- Data Entry & Nutrition Planning Software

- Remote Communication Tools (Zoom, Teams, Google Meet)

- Basic CRM Platforms (Salesforce, Zendesk)

- Email and chat-based support tools

Professional Experience

Dietary Clerk – Edward Hospital (2023 to 2024)

- Handled 125–140 patient calls per day regarding hospital meal options based on medical conditions and doctor’s dietary guidelines

- Reviewed and interpreted dietary restrictions and health records to guide patient meal choices

- Provided empathetic support while maintaining a high standard of service in a high-volume environment

- Entered dietary orders in hospital systems and ensured food safety compliance

- Delivered excellent customer service and resolved patient meal-related concerns Nutrition Teacher – Manchya High School (Sep 2022 to Jan 2023)

- Taught students fundamentals of food science and safety

- Created engaging lesson plans and hands-on lab activities Nutritionist – Mafraq Hospital, Jordan (May 2021 to July 2022)

- Provided personalized nutrition advice and coordinated with medical teams

- Monitored patients' dietary progress and documented outcomes

- Delivered counseling on healthy lifestyle and food choices Nutritionist – Al Jamelah Nutrition Clinic, Jordan (Mar 2020 to May 2021)

- Developed tailored meal plans and offered health consultations

- Conducted cooking classes and public education sessions

- Advised clients on managing chronic conditions with diet Volunteer & Community Involvement

Data Entry – Remote Support – Medair (Non-profit Organization), Jordan (Dec 2018 to Sep 2019)

- Assisted with remote coordination and follow-up for beneficiary support cases

- Helped compile and organize beneficiary data for reporting, enhancing team efficiency and supporting donor communication efforts

Community Awareness and Engagement – Un Ponte Per (Non-profit Organization), Jordan (Sep 2017 to Aug 2018)

- Conducted local nutrition awareness sessions and healthy cooking demonstrations

- Assisted elderly individuals in scheduling and understanding medical appointments remotely Languages

Arabic, English

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