Service Manager, Customer Support

CURRICULUM VITAE

SUBHASISH MITRA

Email: *****.***********@*****.***,

Mobile: 858-***-****

Address: Nivedita Nagar, Post-Nonachandan Pukur,

J.R.R.Road, Kolkata-700122.

Career Objective

To be an integral part of a growth oriented corporate team where I can utilize my skills and knowledge, so as to contribute towards organizational goals and also achieve self growth and satisfaction. Professional Experience

Company Name : Metravi Instruments Pvt. Ltd.

Designation : Sales & Service Manager

Job Duration : November 2023 to present.

Job Details :

Make quotations against customer queries & do negotiations regarding price

Assist customers for technical queries.

Sales follow ups

Company Name : Signify Innovations India Limited Designation : Service Support Engineer (Third party pay role) Job Duration : February 2022 to November 2023

Job Details :

Taking care of Inventory management

Supervise field executives for maintaining safety.

Stock management according to customer complaints.

Assign customer complaints to our service partners and close those complaints in system.

Talk to customers to get feedback about our after service support.

Company Name : Borosil Technologies Limited

Designation : Service Engineer

Job Duration : June 2019 to January 2022

Company Name : Hi-tech Systems & Services Ltd.

Designation : Sales & Service Engineer

Job Duration : From January 2016 to June 2019.

Job Details :

● Responsible for Installation and Maintenance of Industrial Instruments at customer site.

● Visit to the customer for Annual Maintenance Contract (AMC).

● Taking care of Preventive Maintenance as well as Breakdown Maintenance for assigned instruments.

● Involvement to the marketing process.

Company Name : I R Technology Services Pvt. Ltd. Designation : Service & Calibration Engineer

Job Duration : 2 years 10 months, from March 2013 to December 2015 Job Details :

Responsible for Installation, Calibration, Servicing and Maintenance of different Analytical Instruments at different customer places.

Responsible for Annual Maintenance Contract (AMC).

Provide Training & demonstration of various instruments at the customer’s place.

Coordinate with the customers over phone and solve their queries.

Handled different customers according to their queries and satisfy them with my work.

Company Name : Larsen & Toubro

Designation : Assistant Engineer (Electrical) – Contractual Job Duration : 1 year, from March 2012 to February 2013. Job Details :

● Responsible for Cable Tray Work for cable laying purpose at the construction site of Bhushan Steel Plant, Angul,Orisha. Handled a few groups of workers and lead them to done the job properly. Educational Qualifications

Examination

Discipline/

Specialization

School/college

Board/

University

Year of

Passing

Mark

%

B. Tech.

Instrumentation &

Control

Engineering

Academy Of

Technology

West Bengal University of

Technology

2010

69.4%

Higher

Secondary

Examination

Science + Maths

Stream

Barrackpore Govt. High

School

West Bengal Council of

Higher Secondary

Education

2004 67.8%

Secondary

Examination

General

Ramakrishna

Vivekananda Mission

Barrackpore

West Bengal Board of

Secondary Education

2002 75%

Computer/IT Skills

MS-Office (MS-Word,MS-Excel,MS-Power Point)

Others

Strength : Good communication skill,

Ability to deal with people diplomatically,

Good management, leadership & analytical skills,

Good presentation and convincing skill.

Work effectively & efficiently in a team, as well as individually. Interest & Hobbies : Singing, Walking, Cycling, Handicrafts, Badminton, Psychology Personal Details

Date of Birth : 10th June, 1986

Sex : Male

Nationality : Indian

Marital Status : Married

Languages known : Bengali,Hindi,English

Declaration

I hereby inform you that all the statements made above are true the best of my knowledge and belief. Date:

Place: Kolkata SUBHASISH MITRA

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