Business/Functinal Analyst

Hemalatha Singam

Mobile: +1-971-***-**** Email: *****************@*****.***

Professional Summary

Results-driven Business Analyst with 9+ years of experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, development support, testing, and implementation of web-based and client-server applications. Skilled in Agile methodologies, user story creation, and cross-functional collaboration. Proven ability to translate business needs into technical solutions to enhance productivity and drive growth.

Technical Skills

Business Analysis Tools: JIRA, Confluence, MS Visio, MS Office Suite

Methodologies: Agile (Scrum, Kanban), Waterfall

Programming Languages: SQL, Java (Basic)

Databases: Oracle, MySQL, SQL Server

Web Services: REST, SOAP

Version Control: Git, Bitbucket

Reporting & Analytics: Tableau, Power BI, Excel (Advanced)

Operating Systems: Windows, Unix

Application Servers: Apache Tomcat, WebLogic

Monitoring Tools: Splunk, Nagios, Dynatrace

Job Scheduling Tools: Control-M

Incident Management Tools: ServiceNow, JIRA, Quality Center

Professional Experience

Deutsche Bank, Contractor from HCL Technologies Cary, USA

Business Analyst Sep 2022 – Sep 2024

Act as a liaison between business stakeholders and development teams to clarify requirements and ensure alignment on project goals.

Gather and document business requirements, translating them into functional specifications and user stories.

Collaborate with product owners and cross-functional teams in Agile ceremonies, including sprint planning, reviews, and retrospectives.

Support product launches by conducting UAT, coordinating testing efforts, and ensuring minimal disruption to end-users.

Analyze business processes and provide recommendations for process improvements and system enhancements.

Acting as the voice of the customer, refining, and clarifying user stories in Agile development.

Drafting detailed user stories with business logic, application features, and acceptance criteria.

Providing third-level product support, analyzing data usage, and prioritizing maintenance needs.

Developing customer communication plans and training materials.

Authoring and managing business rules, workflows, and internal documentation.

Design and maintain data within tools such as SharePoint.

Produce engaging content through digital storytelling.

Provide status updates on multiple projects to leadership.

Gather and document business requirements related to creative workflows, particularly focusing on image transformations and related automation.

Facilitate discovery sessions with customers, understanding their needs and helping articulate them for technical implementation.

Play a key role in helping to build a repeatable process for automating creative workflows.

Support and lead agile processes, working closely with developers to ensure that requirements are clear, complete, and feasible.

Ensure that all processes are repeatable, and document everything for handoff to development and QA teams.

Key Achievements:

Reduced requirement ambiguity by 30% through detailed user stories and acceptance criteria.

Spearheaded the adoption of Agile practices, reducing the project delivery cycle by 25%.

Langdon & Seah Bangalore, INDIA

Production Support Engineer Aug 2006 – Dec 2013

Analyzes performance of applications and reports production impacts to the applicable product and system owners.

Participates in the implementation of production updates that improve efficiency and help prevent production impacts.

Perform minor code changes in the application source code, ensuring strict adherence to established code and test quality standards, to maintain and enhance overall system integrity.

Ensure front-end and back-end functionality of production applications through effective incident response, expert issue triage, root cause analysis, and incident resolution.

Create and execute data manipulation tasks using SQL scripts to modify DB system records while adhering to change management and quality standards.

Provide expert support for assigned platform technology system implementations and deployments via ticketing system.

Provided L2/L3 production support for web-based applications in a 24/7 on-call rotation.

Diagnosed and resolved complex application issues by analyzing system logs and performing root cause analysis.

Collaborated with development teams for bug fixes, patches, and code deployments.

Executed SQL queries for data validation, issue resolution, and ad-hoc reporting.

Managed incidents and service requests using ServiceNow, ensuring SLAs were consistently met.

Participated in disaster recovery planning and testing to ensure business continuity.

Improved system stability by implementing proactive monitoring and performance tuning.

Monitor, support, and troubleshoot critical production applications ensuring high availability and performance.

Implement automated monitoring and alerting solutions to proactively detect and resolve system issues.

Create and maintain comprehensive support documentation, runbooks, and knowledge base articles.

Conduct post-incident reviews to identify preventive measures and continuous improvement opportunities.

Key Achievements:

Reporting application availability, issue trends, and KPI’s to leadership team.

Working with release management for managing code migration across environments to ensure continued and synchronized functionality.

Coordinates and works with third-party teams to make sure the software and solutions they provide are accurate and will not introduce issues to production.

Emergency support may be required on occasion outside of regular Eastern Time business hours.

Reduced incident response time by 25% through improved monitoring and alerting mechanisms.

Automated routine maintenance tasks, resulting in a 30% increase in team productivity.

Successfully handled high-priority incidents with zero SLA breaches, ensuring minimal downtime.

Education

Bachelor of Technology from JNTU, HYDERABAD, India, 2006.

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