Process Analyst Shared Services

DEVIKA RAMAMOORTHY

No ** *th cross JC Nagar pipeline road

Bangalore 560086

Email: *************@*****.***

Mobile No: 959-***-****

OBJECTIVE

To work for an organization that provides an opportunity to learn at work gradually and grow to hold a responsible position that provides advancement in the long run. PROFESSIONAL EXPERIENCE

BARCLAYS SHARED SERVICES

Process Analyst/Advisor

Analyst of business lending operations including commercial mortgages and loans.

Identify areas of operations that can be improved through more efficient processes and technologies.

Conduct performance testing to verify the customer's needs are met.

Provide input into developing and modifying systems to meet customer needs and develop business specifications to support these modifications.

Analyze customer complaints about credit cards, and loans through workflow analysis.

Identify and reconcile errors in customer data to ensure accurate business requirements.

Evaluate risks, testing processes, and project communications, and train the new joiners with process reference materials.

SCOPE KNOWLEDGE PVT LIMITED

Web Analyst

Coordinate with technical team on the devolpment of Test Plans and work with the QA Testing Team to ensure complete testing of all applications.

Create documentation for the operations team of web portal as a resource for future development and troubleshooting.

Work with Web browsers, image-manipulation and databases, and other Web software tools.

Analyzing and measuring keyword density and search engine optimization statistics. EDUCATION

GANADHIPATHY TULSI'S JAIN ENGINEERING COLLEGE, VELLORE Bachelor of Engineering in Computer Science, May 2013

Graduated from Anna University, Chennai

CGPA 7.4/10

ADDITIONAL SKILLS

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Skilled with HTML and relational database management systems. STRENGTH

Ability to handle multiple tasks and efficiently prioritize work to achieve goals within time limits.

Have excellent time management skills, communication, and analytical skills.

Quick learning, excellent team player having the ability to meet tight deadlines and work under pressure.

Knowing the responsibilities and acting accordingly.

Conducted training with developed and prepared process reference materials.

Ability to establish and maintain effective working relationships.

Designed, modified, and prepared instructional materials to improve the quality of work. ACHIEVEMENTS

Won Team's excellence performance award during the period July-September 2015 for a noteworthy contribution towards the success of the project handled.

Active member of the Interact Club activities.

Effective member of the ECE Association.

Effectively participated in CSR activities.

Won Work-related awards for Prospective Quality and Productivity held on the Office Campus.

Have been nominated for the Barclays Recognition Award for Excellence this year. EXPERIENCE

3 years one month.

PERSONAL DETAILS

Nationality : Indian

Date of Birth : May 29

th

1991

Sex : Female

Marital Status : Married

Linguistic Abilities : English, Kanada and Tamil

DECLARATION

I hereby declare that the above particulars are true and complete to the best of my knowledge. Date: (DEVIKA)

Place: Bangalore

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