Customer Service Data Entry

PITTSBURGH, Pennsylvania ***** 412-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

SKILLS

HEATHER ZIOLKOWSKI

Knowledgeable and dedicated customer service professional with extensive experience in

Labcorp industry. Solid team player with outgoing, positive derneanor and proven skills in

establishing rapport with clients. Motivated to maintain customer satisfaction and contribute

to company success. Specialize in quality, speed and process optimization. Articulate.

energetic and results-oriented with exemplary passion for developing relationships,

cultivating partnerships and growing businesses. Dedicated Customer Service professional

with knowledge of service delivery and proven multitasking abilities. Committed to

maintaining professional relationships to increase profitability and drive business results.

+ Responding to Difficult + Efficient and Detail- * Microsoft Internet

Customers Oriented Explorer

* Data Entry and + Calm and Professional * Customer Service

Maintenance Under Pressure Excellence

+ Call Documentation + Understanding Customer * Microsoft Outlook

+ Customer Account Needs

Management * Customer Data

Confidentiality

WORK HISTORY

CUSTOMER REPRESENTATIVE 07/2010 to Current

LabCorp, Pittsburgh, PA

* Resolved concerns with products or services to help with retention and drive sales.

+ Helped large volume of customers every day with positive attitude and focus on customer

satisfaction,

* Organized customer information and account data for business planning and customer

service purposes,

+ Maintained accurate and current customer account data with manual forms processing and

digital information updates.

+ Developed community reputation through commitment to customer satisfaction and strong

client relationships.

EDUCATION

Western School of Health And Business Careers, Pittsburgh, PA

No Degree, Medical Assistant

Langley High School, Pittsburgh

High School Diploma, 06/1993

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