Technical Support & Customer Service

EVAN FINKELSTEIN, MCP

360-***-**** / ****@********.*** / Linkedin.com/in/evanbest

Accomplished IT professional with extensive experience seeking a challenging position to fully utilize my excellent technical & customer relationship skills. Professional Summary:

Results-driven and customer-focused professional with extensive experience with technical support, customer service, and retail. Adept at providing exceptional customer satisfaction, fostering teamwork, and enhancing operational efficiency. Skilled in delivering personalized solutions, managing sales processes, and supporting technology-driven environments. Known for problem-solving, adaptability, and building lasting relationships with customers and colleagues in diverse industries.

Skillset:

Technical Support & Problem-Solving

Resolved technical issues efficiently, providing on-site, desk-side, and call center support for clients and staff.

Installed, configured, and maintained hardware and software systems for retail and service environments.

Delivered training to customers and colleagues on product use and technical troubleshooting.

Served as a resource for solving the most complex and challenging technical issues. Retail Operations & Customer Service

Delivered exceptional service by addressing customer needs and recommending products and services to enhance their experiences.

Built comprehensive product knowledge to guide customer decisions and drive sales success.

Collaborated effectively within diverse teams to meet organizational goals and ensure smooth operations.

Assisted customers with selecting and understanding technical and recreational products, ensuring satisfaction and retention.

Sales & Communication

Provided expert sales support for a wide range of products and services, including technically advanced devices.

Communicated effectively with customers, ensuring a positive in-store experience and maintaining professionalism.

Identified customer requirements and provided tailored solutions to exceed expectations.

Promoted customer loyalty by fostering strong relationships and addressing feedback promptly.

Evan Finkelstein 360-***-**** / ****@********.*** / Linkedin/in/evanbest Team Leadership & Training

Mentored and supported team members, fostering a collaborative and high-performing work environment.

Conducted technical training sessions, equipping personnel with the knowledge and skills to succeed.

Adapted to changing priorities, meeting targets while maintaining team morale and productivity.

Leveraged leadership skills to streamline workflows and improve overall team performance.

Employment History:

Owner, Computer and Network Consultant/Technician – Evanbest Computer Technologies, Port Orchard, WA. Deliver personalized IT technical services to a diverse clientele, specializing in installation, upgrades, and repair of Windows, Macintosh, and Linux desktop and laptop computers, as well as networks, peripherals, and user education. Retail Sales, Hardgoods Specialist – REI, Silverdale, WA. Assist customers with their recreational equipment and knowledge needs.

Volunteer Technical Support – Veterans Transitional Housing, Retsil, WA. Provide Helpdesk and user support for over 50 transitional Veteran clients as well as 10 professional staff. Network Administrator / IT Technician – Sierra Canyon School, Chatsworth, CA. Network Administration of 4 servers. Support of Mac OSX [with Mac Classic] on a 150-node network serving 750 users, both student and professional.

Systems Technician / Technical Service Representative – Adelphia Communications, Newbury Park, CA., Time-Warner, Van Nuys, CA. Network administration. Computer, telecommunications and CATV systems support and maintenance. Provided computer and modem support to external customers, internal corporate users, field technicians, and management. Supervise in-house technicians in support of Cable Modem Network. Contracted Technical Support Representative – Disney Studios, Disney Channel, Disney Online, Burbank, CA., & Disneyland, Anaheim, CA. Desk-side and Help Desk technical and user support of Macintosh and Windows computers, printers, systems, network and peripherals. Certifications:

CompTIA A+ Certified.

CompTIA Network+ Certified.

Microsoft Certified Professional.

Macintosh Service Certified.

CompTIA Green IT Certified.

Computer Electronics Technology Certified.

Education:

Computer Information Systems – Olympic College, Bremerton, WA. Computer Electronics Technology – Advanced Computing Institute, Los Angeles, CA. I-HAWK Missile Radar & Information Systems Technology – U.S. Marine Corps, Ft Bliss, TX. Honorably Discharged Veteran.

Contact this candidate