Customer Service Desk
Resume:
Buckeye, AZ *****
********@*****.***
PENNY D FREEMAN
SKILLS
Proficient in alpha and numeric keystrokes Proficient with Microsoft Office Systems (including Excel, Word and Outlook) Expertise in resolving escalated customer service issues Able to demonstrate the ability to gain customer trust and provide exceptional follow-up resulting in an increase in repeat & referral business Talent for identifying customer needs and presenting complementary company product and service offerings Excellent problem solving and communication skills Team player, Cross Training Professional Excellent attention to detail Quick learner, Self Directed EXPERIENCE
Fry’s, Buckeye, AZ. Customer Service Desk
November 2024 May 20202
• Cashier
• Customer service desk
• Answered calls
• Cashed checks
• Western union and Bill pay
• Provided refunds and adjusted prices to reflect store card sales and digital.
• Ran daily reports for AZ lottery & Western Union.
• Ran hourly store sales report, and documented.
Shellpoint Mortgage Services,Tempe,AZ Universal Team Specialist` June 2023 January 2024
● Set up ACH plans when authorization forms are received.
● Maintain knowledge of escrow and be able to assist Collectors/CS agents with questions regarding escrow.
● Assist with inbound and collection calls when needed.
● Completing transactions (entering payments, task, complaints as needed)
● Maintaining daily team and individual goals
● Researching and fulfill request by clarifying desired information,
● Researching and fulfill request by clarifying desired information, Self-Employed, Tempe, AZ — Caregiver
APRIL 2020 - June 2023
● Caring for grandparent
● Transport to/from appointments
Apria Healthcare, Chandler, AZ — Customer Service Specialist APRIL 2017 - APRIL 2020
● Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients
● Receive and fulfill referral request for home equipment and services
● Demonstrates professional etiquette and courtesy when interfacing with customers
● Handles inbound/outbound phone calls, emails and texts from clients and internal partners E&A Medical Billing, Phoenix, AZ — Medical Biller
NOVEMBER 2015 - MARCH 2017
● Filed claims electronically and by mail
● Checked status on claims
● Filed corrected claims and appeals
● Corrected and added modifiers to claims when needed
● Corrected CPT code when needed
Additional job history and references available upon request
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