Data Entry Customer Service

Faith Jambo

+263-*********, +263-**-***-**** ********@*****.*** Westlea, Harare, Zimbabwe.

Valid Class 4 Driver’s Licence Female Zimbabwean Date of Birth: 30 December 1996

Facebook handle @Faith Jambo

PROFESSIONAL SUMMARY

I am generally a self motivated professional with keen eye for detail. I am quick to grasp new ideas, concepts and develop innovative and creative solutions to problems in the pharmaceutical industry. l possesses a strong ability to perform effectively individually or in a team setting.

VALUE PROPOSITION

Good communication skills both verbally and written inperson, virtually and on emails

Can easily adapt to any environment

Ability to use microsoft packages ie word processing, spreadsheet, database.

Understand pharmaceutical terminology.

Have strong planning and organizational skills.

High accuracy in your work related activities for client safety.

HIGHLY SKILLED IN

Customer service skills ● Project Planning and Management

Data entry abilities ● Attention to detail

Social skills ● Total quality management (TQM)

WORK EXPERIENCE

Dispensery assistant at Shalom pharmacy Jan 2021 – Present

Main Duties, Responsibilities & Achievements

Checking the Dispensary voicemail on a regular basis and promptly dealing with queries from patients

Deal with all face to face queries from patients ensuring a smooth prescription service.

Issue prepared prescriptions.

Collect prescription charges/checking patient exemption statements.

Process prescription requests.

Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers’ instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook

Clean work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order

Maintain full and accurate records of all dispensing transactions

Undertaking other reasonable duties within the framework of the post as directed by the Dispenser

Keep records of prescriptions.

Dispensing of returned medications under the supervision of the Dispensers

Collect all due prescriptions charges.

Keep a record of all the financial transactions

Support the Dispensers in dealing with all aspects of administration including sending invoices and dispensary related correspondence according to Practice policy

Dispensery assistant at Birchenough bridge pharmacy: (Jan 2018-Dec 2019)

Main Duties, Responsibilities & Achievements

Assisted the pharmacists by performing all clerical duties.

Interacted with customers and find out how the pharmacy can best meet their needs.

Taking and handing prescriptions.

Generated stock lists and labels.

Logistics: Receiving, loading and unloading deliveries.

Assisted pharmacist in doing medical aids.

Established, developed and maintained positive business and customer relationships.

Resolved customer complaints by investing problems and developing solutions.

Archievements: Frequently reached sales targets and outcomes within set timelines

Dispensery assistant at Pharmville pharmacy Rusape (2019-2021)

Main Duties, Responsibilities & Achievements

Dispensed prescription medication and other medical products to patients under direction of the pharmacist.

Counted pills, labelled bottles, prices, and compounds medications to prepare prescriptions for patients as directed.

Performed administrative duties, including receiving and inputting prescription orders, operating cash registers, and restocking inventory.

Gathered, organised, and assessed patient information and supplies patients with information and education on their prescriptions.

Liaised with healthcare providers and patients to obtain correct prescription information.

Completed patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical product.

EDUCATION, TRAINING, & CERTIFICATIONS

Certificate in Pharmacy Assistant course (2018)

National foundation certificate in Electronic Data Processing (HEXCO 2013)

3 advanced level passes (2015)

7 ordinary level passes including mathematics and English (2013)

REFEREES

1.Mr Kufandirori, Shalom Pharmacy, +263********

2.Mr Musavengana, Birchenough bridge pharmacy, +263***-***-***

3.Chiedza Chiduku, Pharmville pharmacy, +263***-***-***

Contact this candidate