Customer Service Front Desk
Resume:
Myshae Keith
North Las Vegas, NV *****
********@*****.***
Highly organized, great communicator, punctual, fast learner that excels in fast paced environments. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Nevada Health Centers-Las Vegas, NV
October 2023 to Present
Answer the phone professionally
Greet patients professionally and check them in.
Collect payments and make sure everything balances at the end of shift. Scan new patient paperwork.
Get updates from existing patients and verify demographic information. Check batch accuracy at the end of every shift and fix and problems with monies collected the day before. Make sure the office mail gets out daily.
Check patients out, schedule follow up appointments if needed and give patient the handouts according to the procedure.
Make confirmation phone calls
Maintain strictest confidentiality; adhere to all HIPAA guidelines and regulations. Patient Service Representative
CareNow Urgent Care/ HCA Healthcare-Las Vegas, NV
March 2022 to Present
Providing patient with customer service
Checking patients in and out
Verifying Insurance
Collecting copayment's
Answering Phones
Entering patients demographics
Using Experity
Education
Diploma in Medical Administrative Assistant
Northwest Career College - Las Vegas, NV
November 2021 to May 2022
Skills
• Patient Check-In/Out Patient Charts (Creating/Updating)
• Phone & Email Etiquette Microsoft Office Software Preparing Appropriate Patient Forms Medical Terminology & Abbreviations Professional Correspondence Pharmacology Knowledge
• Customer service
• Microsoft Office
• Leadership
• Communication skills
• Administrative experience
• Medical Office Experience
• Medical Scheduling
• Insurance Verification
• Hospital Experience
• English
• Communication skills
• Medical Records
• Patient Care
• Medical Billing
• EMR Systems
• ICD-10
• Anatomy Knowledge
• Computer Skills
• Customer service
• Recruiting
• Front desk
• Windows
• Hotel experience
• Microsoft Excel
• Medical Office Experience
• Medical terminology
• Microsoft Word
• HIPAA
• Office experience
• Basic math
• Typing
• Microsoft Office
• Administrative experience
• Data entry
• Multi-line phone systems
• Event planning
• Microsoft Outlook
• Transportation planning
• Google Docs
• Cash handling
• Office management
• POS
• Social media management
• Adobe Acrobat
• MDS
• Accounting
• CRM software
• QuickBooks
• Driving
• Van driver
• Mac OS
• Hospitality
• Live chat
• Medical Scheduling
• Guest services
• Organizational skills
• DocuSign
• Canva
• Editing
• Document management systems
• Culinary experience
• ICD-9
• Insurance Verification
• Surgery
• Clinic
• Sales
• Home health
Certifications and Licenses
BLS Certification
March 2023 to March 2025
Driver's License
July 2022 to September 2030
Non-CDL Class C
CDL C
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