Team Leader Quality Assurance

KAHLEIA WITHERS

Atlanta, GA ***** 470-***-**** **************@*****.***

SUMMARY

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

SKILLS

Mentoring

Complaint resolution

Coaching

Sales expertise

Documentation and reporting

Leadership

Client communication

Attention to detail

Cash handling

Staff training

Teamwork and collaboration

Verbal and written

communication

Friendly and outgoing

Guest relations

Problem-solving

Positive and professional

Goal oriented

Adapt to diverse groups

Outgoing personality

Excellent people skills

Customer engagement

Administrative tasks

Office equipment operation

Computer skills

Empathy and patience

EXPERIENCE

07/2024 - Current Team Leader

Honey Baked Ham - Austell, Georgia

Determined consumer needs to provide products and services appealing to larger market.

Monitored team workload to prevent burnout and ensure equitable task distribution.

Analyzed key performance indicators to identify effective strategies. Maintained a positive work environment that promoted collaboration between team members.

Offered training and support to keep team members motivated and working toward objectives.

Resolved customer complaints in an effective manner while maintaining a high level of customer service.

03/2020 - 07/2024 Cleaner

A Cleaners World Janitorial - Atlanta, GA

Stripped, sealed and polished floors.

Used steam equipment to periodically clean upholstery and carpeting. Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.

Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

EDUCATION AND TRAINING

05/2024 High School Diploma

Pebblebrook High School - Austell, GA

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