Customer Service Representative
Resume:
Yvette Colon
Orders Manager - Florida College of Natural Health
DeKalb, IL 60115
**********@*****.***
Professional Summary
To secure a position as a Customer Service Representative in a office setting, or corporation committed to the quality of the clients care.
Authorized to work in the US for any employer
Work Experience
Orders Manager
Florida College of Natural Health-Maitland, FL
2014 to Present
Sales Representative / BDC Representative
Mcgrath Honda in St. Charles-Saint Charles, IL
March 2019 to May 2025
• Consistently exceeded monthly sales targets through effective prospecting, negotiation, and closing techniques
• Built and maintained a strong client base through exceptional customer service, resulting in a high rate of repeat business
• Developed and implemented innovative sales strategies to increase market share and drive revenue growth
• Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume
• Conducted thorough product demonstrations and test drives to showcase vehicle features and benefits
• Negotiated favorable pricing terms with suppliers to maximize profit margins on vehicle sales
• Utilized CRM software to track leads, manage customer interactions, and streamline the sales process
• Stayed up-to-date on industry trends, new models, and competitor offerings to provide accurate information to customers
• Assisted customers in selecting the right vehicle based on their needs, preferences, and budget constraints
• Managed all aspects of the sales process from initial contact through delivery of vehicles ensuring customer satisfaction at every stage
• Coordinated with service department for timely delivery of sold vehicles while maintaining open communication with customers throughout the process
• Participated in regular training sessions to enhance product knowledge and improve selling techniques CNA/Caregiver
Home Care Therapies-Hicksville, NY
2012 to 2013
CAN/Caregiver
Age Advantage-Winter Garden, FL
2010 to 2011
Customer Service Rep
Legends Business Group-Casselberry, FL
2008 to 2009
Sales Associate/Trainer
Racetrac-Winter Park, FL
2005 to 2007
Education
diploma
Florida College of Natural Health-Maitland, FL
September 2014
diploma in Nursing Assistant
Cambridge Institute of Allied Health-Longwood, FL
March 2010
High School Diploma
University High School
2002
Additional Information
Knowledge & Skills
Communication Skills
Reporting Residents' Rights Personal Health & Safety Healthcare Team Care Plans Safety & Comfort
Health & Safety
Accident Prevention Infection Control Fire Prevention & Safety
Personal Care Skills
Feeding Recording Fluid/Food Intake Grooming & Dressing Skin Care Toileting Perineal Care
Basic Nursing Skills
Vital Signs Height & Weight Blood Pressure
Elimination Transfer Positioning
Dietary Mobility/Ambulation Range of Motion
Catheter Care Intake & Output
Work Esthetician Externship
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