Quality Control Customer Service

Robin D. Pearsall

**** ********* ******* ***. *-*

Morrow, Georgia 30260

**********@*******.*** 803-***-****

PROFESSIONAL EXPERIENCE

DSV Panalpina 2020- 2025

Freight Forwarder Key Accounts

Arrange Pick-ups and deliveries

Responsible for customers service, bookings, documentations and routing

File AES through U.S. Customs and send pre-alerts to customers

Correspond with customers via email and track shipments

Validate billing

Assist in other duties assigned by management

Neovia Logistics, Atlanta, GA 2018-2020

Logistics/Customer Service Rep

Assist internal and external customers with shipping and billing issues via email and telephone.

Responsible for inventory levels and 3rd party logistics.

Multi-task in a fast paced environment.

Create spreadsheets in Excel and track inventory in SAP.

Assign work to the team in their RFA guns.

Proficient in SAP and MS Excel.

Qgistix, LLC Atlanta, GA 2016-2017

Quality Control Inspector

Inspected used security equipment to ensure that it was operating.

Refurbished and tested equipment.

Performed inspections to assure no physical damage to product, preserving product quality.

Westinghouse Electric Company, Columbia, SC 2004-2015

Quality Control Inspector

Acted as a liaison between management, supply chain, and records.

Inspected incoming material per engineering drawings and blueprints.

Inspected parts using dial calipers, electronic pins, micrometers, and other gages.

SKILLS Software: Microsoft Word, Excel and Adobe Premiere

Warehouse Management Systems: SAP, Citrix, and Red Prairie

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