Customer Service Representative
Resume:
Petagay Jones
Summary: As a highly experienced customer service representative, I am confident in my ability to handle high-volume calls and provide exceptional service. I possess exceptional problem-solving skills and consistently ensure customer satisfaction.
***************@*****.***
Beacon Hill Thompson Pen
Spanish Town St Catherine
SKILLS
● Problem Solving
●Team Player
●Self-Motivation
●Communication
●Time Management
●Active listening
●Critical thinking.
●Clear Communication
●Attentiveness
EXPERIENCES
December 2015-January 2017 Front Desk Representative
Lady Hamilton Grand Palladium Resort
Welcome guests with warmth, Distribute letters and packages.
Draft correspondence and secure parcels to prepare outgoing mail. Check, sort, and forward emails to the relevant parties. This efficient process ensures smooth communication and productivity
March 2017-October 2017
Sutherland Global Services Customer Service Agent
Efficiently manage a substantial volume of incoming and outgoing calls in a timely and professional manner.
Demonstrate clear and concise communication skills while handling a diverse range of topics with clients.
Provide valuable assistance to clients with issues and seamlessly direct them to the relevant departments for further resolution
November 2019- July 2022 Security Guard, SecuriPro Limited
Observe Location and Secure Premises
Monitor surroundings at all times
Ensure Safety of Workers and Contractors at All Times
Check Vehicles in And Out of Compound
October 2022-October 2023
Alorica- Reservation Specialist
Assisting guests with room reservations, updating reservation systems, processing payments, collaborating with other departments.
Handling guest complaints, and providing exceptional customer service.
November 2023-July 2024
Arise-Remote Reservation Specialist
Assisting guests with Cruise reservations, updating reservation systems, processing payments, collaborating with other departments.
Handling guest complaints, and providing exceptional customer service.
Ibex Global-Team Lead/Technical Support Agent August 2024-February 2025
Monitor team performance and identify areas for improvement.
Provide regular feedback and coaching to team members.
Foster a positive and collaborative team environment.
Address conflicts within the team and facilitate conflict resolution.
Ability to motivate, inspire, and guide team members towards achieving goals.
EDUCATION
EDUCATION
CXC’S
ENGLISH A-2
PRINCIPLE OF ACCOUNTS-4
PRINCIPLE OF BUSINESS-3
Distinction College
2017-2019
Business Administration Level 1-Certificate
Mixology Level 1-Certificate
Distinction College
2019-2022
Security Officer- Certificate
Mixology Level 2- Certificate
Business Administration Level 2- Certificate
Extra Curriculum
Writing
Reading
Volunteering
Sight-seeing
Contact this candidate