Salesforce Administrator Business Analyst

Aarthi Gereddy (*x Certified Salesforce Administrator)

Email: *************@*****.*** Phone: 717-***-**** Linkedin:https://www.linkedin.com/in/aarthig/ Skills Summary:

● Programming Languages: Apex (OOPS concepts), Python, SOQL, SOSL, Visualforce, LWC

● Salesforce.com: Sales cloud, Service cloud, Marketing Cloud, Communities, Data Migrations, Data Mask, Platform Encryption, Change Data Capture, SOAP API, Rest API, Metadata API, Streaming API, Bulk API, CPQ.

● DevOps: Workbench, Jenkins, Heroku Postgres, Snowflake, PostgreSQL,Visual Studio, SFDX. Certifications:

Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I Salesforce Certified Administrator Sales Cloud Consultant certified Salesforce Business Analyst Experience:

Mainspring Energy (Menlo Park, CA) Senior Salesforce Administrator 2024 – Present

● Led a project assessment initiative to streamline regulatory and project evaluations for opportunities, integrating Flows and Approval Processes to automate reviews reducing manual efforts by 40%

● Maintained integrations with third-party services, including Google Maps for location-based automation and the Cicero API for official lookup automation, enhancing data accuracy and reducing manual entry time by 50%.

● Configured user permissions, profiles, and role hierarchies, and implemented sharing rules to improve data security and access control for 500+ users, ensuring compliance with company policies. Stellar Home Maintenance (San Mateo,CA) Senior Salesforce Administrator June 2022 - April 2024

● Implemented Salesforce configuration changes, including flows, validation rules and OOB features reducing manual administrative effort by 40% and improving reporting efficiency for 200+ users.

● Managed Apex REST services with Vertex AI for case classification, automating ticket categorization and reducing manual triage time by 60%, leading to a 25% faster case resolution rate.

● Worked with event relays to send platform events and change data capture events from Salesforce to Amazon Web Services (AWS), enhancing real-time data sync and reducing processing latency by 35%.

● Enhanced email case management by implementing Apex Email Services and Email-to-Case functionality, reducing customer inquiry response time by 50%

● Worked with Campaign management and Campaign Member management, optimizing campaign execution and tracking, resulting in a 20% increase in lead engagement. Salesforce Inc (Bellevue, WA) Member of Technical Staff July 2019 – May 2022

● Configured workflows, validation rules, and automation to support the Go-to-Market strategy program, ensuring efficient lead and opportunity tracking.

● Onboarded the enterprise operations team to a version control system with GitHub and implemented SFDX for CI/CD, reducing deployment errors by 50% and cutting release cycle time by 40%.

● Drove data modeling, migrations, and optimized role hierarchy, improving data integrity and system performance for 10000+ users.

● Hands-on experience with Heroku data platform (Heroku Postgres, Heroku Connect).

● Provided mission-critical support for Salesforce Signature/Premier priority customers, resolving over 100+ Sev-1 and Sev-2 cases with an average resolution time of under 2 hours.

● Collaborated closely with R&D and CCE teams to address issues and improve product usability, leading to a 25% reduction in recurring customer-reported issues. Ipolarity LLC (Piscataway NJ) Salesforce Consultant(Multiple clients) Nov 2014 - June 2019

● Configured and maintained various Salesforce applications, including CPQ (Steelbrick), Sales Cloud, Service Cloud, and Communities, customizing solutions that improved operational efficiency by 40% and reduced manual effort by 30%

● Maintained and developed Apex code, including batch classes, apex triggers, and Out of the box(OOB) features to fulfill functional requirements.

● Played a crucial role in migrating clients from Classic to Lightning Experience, leading a transition for 1,000+ users and improving UI responsiveness by 60%, resulting in a 25% increase in user adoption. Education:Masters in Computer Science,West Virginia University (Jan2013-May2014).

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