Pharmacy Technician Customer Service
Resume:
Phil Oyao
Elk Grove, CA *****
*****@*******.***
OBJECTIVE: Full-time Pharmacy Technician position in community or institutional Pharmacy
COMPUTER SKILLS:
· Microsoft Office: Word, Excel, Outlook
· Powerpoint, Access and Web Research
· Proficient in QuickBooks
· Types 60 WPM with high levels of accuracy
· Two years experience providing outstanding customer service
· One year training and managerial experience
EDUCATION:
· Heald College, AAS Degree in Pharmacy Technology January 2014
EXPERIENCE:
CVS Pharmacy (Full/Part Time)
Pharmacy Technician -San Jose, CA February 01, 2017 – January 30, 2020
Customer Service -Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Operations -Comply with all federal and state laws, rules and regulations
Comply with Walgreens policy and procedures at all times
Adhere to Walgreens workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Process prescriptions
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
labeling of prescriptions
Perform all prescription pick-up procedures, in adherence of Walgreens policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Maintain a clean, organized and professional pharmacy department, according to Walgreens standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
CVS Pharmacy (Full/Part Time)
Pharmacy Technician -Foster City, CA February 01, 2015 – April 27, 2016
Customer Service -Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Operations -Comply with all federal and state laws, rules and regulations
Comply with Walgreens policy and procedures at all times
Adhere to Walgreens workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Process prescriptions
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
labeling of prescriptions
Perform all prescription pick-up procedures, in adherence of Walgreens policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Maintain a clean, organized and professional pharmacy department, according to Walgreens standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
Pharmerica (Externship)
Pharmacy Technician Mountain View, CA May 1, 2014- January 20, 2015
Operations- Comply with all federal and state laws, rules and regulations
Maintain prescription prioritization throughout prescription processing
Adhere to Pharmerica workflow and ensure quality assurance standards are maintained at all times
Comply with Pharmerica policy and procedures at all times
Process prescriptions
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
Labeling of prescriptions
Up Log, validate correct drug with Pharmacist, communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Maintain a clean, organized and professional pharmacy department, according to Pharmerica standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Walgreens Pharmacy (Externship)
Pharmacy Technician Milpitas, CA February 10, 2014 – March 27, 2014
Customer Service -Greet each customer in a courteous and professional manner
Assist all pharmacy and front store customers with their questions and concerns
Request additional help when needed to maximize customer satisfaction
Maintain customer/patient confidentiality according to HIPAA and company standards
Answer telephone with appropriate greeting
Operations -Comply with all federal and state laws, rules and regulations
Comply with Walgreens policy and procedures at all times
Adhere to Walgreens workflow and ensure quality assurance standards are maintained at all times
Maintain prescription prioritization throughout prescription processing
Process prescriptions
Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
labeling of prescriptions
Perform all prescription pick-up procedures, in adherence of Walgreens policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law
Retrieve and file prescriptions appropriately according to State and Federal Law
Maintain a clean, organized and professional pharmacy department, according to Walgreens standards
Access, input and retrieve information to/from the computer
Stand for extended periods of time
Assist front store operations when needed
Spectra Laboratories
Billing File Clerk Fremont, CA 2002 – 2004
· Filing patient, clinic, dialysis unit documents accurately and accordingly.
· Prepare and send out patient information request forms in timely manner. Distribute documents received to appropriate departments.
· Update database per VSL (Visual Lab Works) database/Proton Report in proficient manner.
REFERENCES: Available upon request
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