Solution Architect Quality Assurance

Thamer AbuDiak

Easton, PA ***** 908-***-**** ********@*****.*** linkedin.com/in/thamerabudiak/

SOLUTION ARCHITECT

Dynamic and results-driven Solution Architect with a proven track record of leading IT implementation and pre-sales engagements. Expertise in modernizing IT systems, cloud architecture, automation, and large-scale enterprise solutions. Adept at guiding cross-functional teams through the full project lifecycle, from design and implementation to optimization and support. Strong leadership, collaboration, and technical skills to drive digital transformation and enhance system efficiency.

AREAS OF EXPERTISE

Solution Architecture Cloud Computing Solution Design Automation ServiceNow OSS/BSS Network Design Data Transformation Quality Assurance Enterprise Software 3PP Integration Vendor Management Microservices and Modernization

PROFESSIONAL EXPERIENCE

Insight Global, Middletown, NJ

Solution Architect – Consultant for AT&T March 2024 - Present

Lead modernization efforts to transform standalone applications in local data centers into a microservices architecture on AWS and Azure.

Design data migration flows and transformation rules for ServiceNow CMDB.

Adapt the ServiceNow TNI model to align with infrastructure and service data models.

Architect Kafka-based system flows for target planning and event distribution.

Perform data analysis and transformation efforts in Snowflake.

Design data hydration quality dashboards leveraging ServiceNow and Power BI.

Ericsson, Piscataway, NJ January 2013 – October 2023

Principal Solution Architect, December 2018 – October 2023

Led large-scale IT modernization projects, reducing operational costs and improving system reliability while ensuring 99.9% data accuracy.

Designed and implemented solutions across inventory, order management, automation, orchestration, asset recovery, fault management and quality assurance.

Spearheaded migration of legacy systems, including Oracle CRM, Siebel CRM, and Ericsson OM, to cloud-native platforms.

Transitioned the Ericsson Network Discovery and Reconciliation platform to a microservices and cloud-native architecture, improving asset recovery..

Developed custom OSS solutions that were converted into Ericsson products, leading to significant cost savings across multiple engagements.

Led multi-disciplinary teams, managed high-profile projects, and drove technical pre-sales engagements, securing new contracts and upsells.

Designed and implemented custom OSS solutions that were converted into Ericsson products, and created industrialized assets used across multiple customer engagements, resulting in significant cost savings.

Collaborated with pre-sales teams and led technical engagements, including bids, Proof of Concepts (POCs), and C-Level presentations, leading to contract wins, project upsells, and new acquisitions.

Served as a key stakeholder in all phases of projects, from responding to RFPs to post-delivery operations, while negotiating delivery plans and managing customer deployments as an OSS Subject Matter Expert (SME).

Development Director, October 2015 - December 2018

Managed a global team of 35+ developers and testers, delivering customer adaptations and custom applications.

Oversaw digital transformation initiatives in OSS/BSS, ensuring smooth execution and risk mitigation.

Led pre-sales engagements, designed solutions, and secured executive buy-in for Ericsson's OSS digitalization strategies.

Implemented Agile methodologies and cross-training programs, enhancing team efficiency and knowledge sharing.

Acted as a Subject Matter Expert (SME) in all project phases, from RFP response to post-implementation support, while negotiating complex deliverables and providing financial analysis to ensure on-time, high-quality delivery.

Solution Architect January 2013 - October 2015

Led inventory, orchestration, and network asset discovery for multiple customer projects.

Acted as an SME for Ericsson Adaptive Inventory, Discovery and Reconciliation, and Order Management.

Owned the end-to-end software development lifecycle for inventory and reconciliation systems.

Collaborated with pre-sales teams to define and present solutions to C-Level executives.

Telcordia Technologies, Piscataway, NJ

Senior System Engineer January 2008 – December 2012

Led network asset discovery, activation, and reconciliation efforts for customer projects.

Redesigned discovery and reconciliation systems to improve flexibility and marketability.

Developed automation utilities for integration with ERP, ticketing, and billing systems.

Worked closely with pre-sales teams to define and present technical solution.

ADDITIONAL PROFESSIONAL EXPERIENCE

T-Mobile USA, Parsippany, NJ

Sr. Transport and Transmission Engineer, July 2006 – January 2008

Led the UMTS Transport Integration team, overseeing design, element provisioning, and testing for the UMTS backbone and T1 line testing in the North East region. The team was responsible for the first T-Mobile UMTS deployment in the US.

Verizon Services Corp., Liberty Corner, NJ

Sr. Staff Consultant, Process and Product Development, September 2005 - July 2006

Led a cross-functional team in developing and integrating detailed technical, operational, business, and financial plans for new and enhanced services deployed across the Verizon Long Distance network.

Verizon Global Network Solutions, Liberty Corner, NJ

Network Operations Specialist, Design Engineer, October 2001 - September 2005

Analyzed and resolved system and circuit errors in INC, NSPM, NMS, SNMS, and Xng for customer and infrastructure circuits.

Williams Communications Group, Tulsa, OK

Transmission Engineer/Project Engineer, October 2000 - August 2001

Wrote specifications for Fiber Optic equipment and physical network installations.

EDUCATION

New Jersey Institute of Technology, Newark, NJ

Master of Science (M.S.) – Electrical Engineering (Communications Track)

Bachelor of Science (B.S.) – Computer Engineering (Communications & Networking Devices Track)

TECHNICAL SKILLS

CI/CD & DevOps:

CI/CD Implementation & Best Practices Agile Waterfall DevOps

Cloud Services & Platforms

AWS Azure Ericsson Cloud IaaS SaaS PaaS

AWS Knowledge Badges in Architecting & Networking Core Ericsson Cloud Native Fundamentals

Telecom Technologies

5G, 4G, UMTS, GSM MPLS, SD-WAN GPON, SONET/SDH SDN, NFV, IoT

IT Infrastructure & Development

Docker Kubernetes Kafka YAML JSON XML Windows & Linux Server Management

RESTful & SOAP APIs Oracle, PostgreSQL, Ontotext GraphDB, Redis

Programming Languages

Java C++ C#

Industry Standards & Vendor-Specific Tools

Frameworks: eTOM, ITIL, TOGAF

Ericsson: Adaptive Inventory, Discovery & Reconciliation, Order Manager, Catalog Manager

Other Vendors: Huawei iManager, Nokia NetMaster, Tellabs INM 8000, Ciena 6500, Fujitsu Flashwave, Lucent Wavestar

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