Data Entry Customer Service

Kimberly Baker

Minoa, NY ***** • 315-***-**** • *******@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Skills

• Microsoft • Data processing

• Customer service • Salesforce administrator

• Verifying data accuracy • Large dataset management

• Data operations • Teamwork and collaboration

• Time management • Problem-solving

• Attention to detail • Reliability

• Excellent communication • Critical thinking

• Adaptability and flexibility • Decision-making

Work History

Provider Data Coordinator II, 07/2015 to 09/2024

Centene-Fidelis – Syracuse, NY

Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.

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Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.

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Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.

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Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.

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• Collaborated with other departments to enforce data accuracy and enhance productivity.

• Monitored data entry processes and worked to improve efficiency and performance.

• Identified data errors and discrepancies and implemented swift corrections.

• Located and corrected data entry errors and reported to management.

• Utilized established methods for data processing and analysis for consistency and accuracy. Claims Administrator, 11/2012 to 06/2015

EBS Rmsco-Lifetime Health – Liverpool, NY

Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.

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Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.

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• Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures. Monitored team performance, enforcing compliance with corporate claims processes and procedures.

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• Reduced claim processing time by streamlining workflows and implementing efficient practices. Education

High School Diploma

Chittenango High School - Chittenango, NY

Medical Secretarial Diploma: Medical

Bryant & Stratton College - Liverpool, NY

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