Technical Support / Help Desk Focus / Versatile

OLUWATOBI SAMAYE

https://www.linkedin.com/in/oluwatobi-samaye 404-***-**** *********.******@*****.*** Atlanta, GA EDUCATION

Kennesaw State University

Marietta, GA, USA

May 2025

3.2 GPA

• Bachelor of Science in Computer Science concentration in Cyber & Network Security Relevant Coursework: Computer Network Security, Algorithm Analysis, Operating Systems, Computer Organization & Architecture Georgia Military College

Fairburn, GA, USA

May 2021

• Associate of Science in Computer Science

Relevant Coursework: Data Structures, Programming & Problem Solving RELVANT SKILLS

Languages: Python Java R Code Flutter SQL C++ Dart Software: MS Visual Studio MS Office Suite MS Visio Certifications: Oracle Cloud Infrastructure Foundations Associate Certification CompTIA A+ (in progress) Platforms: Windows, Android, iOS

Projects: Budget App (Senior Project) https://bagonss.github.io/BudgetMobileApp/ Snake Game (Personal Project) WORK EXPERIENCE

TSRepairs: Technology Repair

Personal Business

South Fulton, GA, USA

09/2022 - Current

• Individually repair smartphone devices (iPhones; Android), video game console(s) and controllers (PlayStation 4; PlayStation 5).

• Resolved technical issues through comprehensive troubleshooting methods and streamlined software updates for a diverse range of devices, resulting in a 30% reduction in downtime and a 20% increase in user satisfaction.

• Profited over $3,500 in service with great feedback from multiple customers. Fountain of Hope Ministries, Inc.

System Administrator (Volunteer

Non-Paid Work Experience)

College Park, GA, USA

05/2018 - Current

• Perform computer system updates; install audio and video equipment, install, or download software.

• Update the company’s website.

• Troubleshoot system and provide helpdesk support to members and management with strong analytical, leadership, written, and verbal communication skills.

Kennesaw State Military and Veteran Services

Help Desk Technician (Work-Study)

Kennesaw, GA, USA

07/2023 – 11/2023

• Provided technical support and troubleshooting for military and veteran students, enhancing their access to campus resources.

• Collaborated with office staff to promote military and veteran services across campus, increasing awareness and engagement among students.

BJ’s Wholesale Club

Omni Experience Ambassador

East Point, GA, USA

05/2022 - Current

• Worked within all digital initiatives including BOPIC, BOPIC Fresh, Curbside, Express Pay, and Ship from Club.

• Updated inventory and data of general warehouse items using a desktop.

• Performed general warehouse activities including pulling merchandise from a pick list, moving merchandise from the sales floor to the staging area, using a handheld scanner to verify merchandise counts and updating merchandise locations. EXTRA-CURRICULAR

Competitions:

• 2023 KSU Hackathon: Participated in MagMutual Sponsor Challenge (02/2023) Clubs/Hobbies:

• Member of Kennesaw Society of Black Computing Professionals (KSBCP)

• Member of Kennesaw State University African Student Association (ASA)

• Church Musician

• Intra-mural Soccer

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