Customer Service

Arissa Smith

Atlanta, GA ***** • 404-***-**** • ************@*****.***

Professional Summary

Proven track record in enhancing inventory accuracy and customer satisfaction at Rose Blue Co, leveraging strong Microsoft Office and teamwork skills. Achieved significant improvements in stock replenishment and dispute resolution, contributing to a more efficient, client-focused environment. Demonstrated reliability and excellent communication, ensuring seamless operations and positive customer experiences.

Skills

Microsoft Office

Shipping and receiving

Picking and processing

Cycle counting

Order Management

Order picking and processing

Storage Organization

Shipping and packaging

Logging

Teamwork and Collaboration

Stock replenishment

Customer Service

Attention to Detail

Sales Planning

Item tagging

Reliability

Excellent Communication

Work History

Inventory Clerk, 10/2019 to Current

Rose Blue Co – Atlanta, GA

•Managed and maintained accurate inventory levels to ensure timely supply of products.

• Conducted regular inventory audits and reconciled discrepancies.

• Utilized inventory management software to track and update stock levels.

• Coordinated with procurement and sales teams to forecast demand and adjust inventory levels accordingly.

• Implemented best practices for inventory control to minimize losses and improve efficiency. Customer Service Representative, 04/2020 to 01/2023 Home Depot – Atlanta, GA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information. Server, 09/2017 to 09/2018

Chili's Restaurant – Austell, GA

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Hair Salon Assistant, 02/2014 to 07/2017

Salon Ramsey – Atlanta Ga

Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.

Prepared clients for hair cuts and styles with soothing shampoo work. Answered telephone calls to provide information and schedule new appointments. Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency. Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.

Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.

Education

Frederick Douglas High School - Atlanta, GA

Cosmetology, 06/2011

Atlanta Technical College - Atlanta, GA

Certifications

License Cosmetology

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