Pharmacy Technician Customer Service
Resume:
FARKHANDA JABEEN
**** **** ***** ******, ** 224-***-****
**********@*****.***
Pharmacy Technician with over 18 years of Pharmacy experience. Areas of expertise retail pharmaceutical environments, familiarity with third party health insurers. Proven ability to remain calm and handle emergencies, take direction well, and work successfully with diverse patient population. Detailed oriented with strong problems Solving, caring attitude, communication, interpersonal and teamwork skills. Fluent in English and Urdu. Basic language skill in Spanish.
SKILLS
Customer service experience
Answering phone calls
Problem-solving
Ability to make independent decisions
Ability to maintain confidentiality
Time management
Knowledge of proper drug handling and
storage practices
Processing and dispensing medications
Courteousness
Task prioritization skills
Ability to operate devices such as scan guns, tablet counters, and cash registers
Knowledge of Pharmacy Information Systems
Performing inventory audits
Purchasing supplies and medication
Processing patient insurance
Written and oral communication skills
A keen eye for detail
Reading and interpreting physician’s medication orders
Computer proficiency
Math proficiency
EXPERIENCE
2022-2024
FRONT DESK RECEPTIONIST NORTH SUBURBAN HEALTHCARE, LTD
Greeted patients upon arrival, providing a warm and welcoming atmosphere
Maintained accurate and up-to-date patient records, including medical history and insurance information
Verified insurance coverage for patients, maximizing reimbursement and minimizing billing errors
Answered phone calls promptly and professionally, addressing inquiries and scheduling appointments
Checked patients in/out for appointments, collecting payments as necessary
Managed inventory of office supplies to ensure availability when needed
Informed patients about treatment plans, financial options, and appointment reminders via phone or email communications
Maintained confidentiality of sensitive patient information according to HIPAA regulations
Assisted with insurance claims processing, including verifying coverage and submitting necessary documentation
2006 – 2010, 2017 – 2020
CERTIFIED PHARMACY TECHNICIAN (CPHT), USA, WALGREENS CO.
Understanding of 3rd party insurances and follow through of insurance related issues
Resolves insurance related issues and assists patients with various forms of financial assistance
Answers, resolves and triages inbound inquiries
Interpret and enter prescriptions
Identifies medications requiring special storage handling such as hazardous medications, refrigerated medications
Identify and assembly supplies necessary for selected medications such as sharps containers, needles, syringes
Communicates directly with patients over the phone to assist them in the awareness of their medications
Inventory Control (maintaining a lean inventory)
Ordering medications and supplies using applicable technology
Actively participates in process improvement timelines initiatives
Professional filling of prescriptions (right medication, right dosage, right amount)
2002 – 2006
PHARMACY TECHNICIAN, WAL-MART PHARMACY
Assisting the pharmacist, prescription intake and insurance billing
Received prescription orders from telephone, drive-through as well as in person
Preparing the medications according to the standards of quality and guidelines of the pharmacy
Consult the Insurance companies for payments issues
Preparing admixtures and compounding medications
Entering the prescription orders on computer and filling it
Maintaining the record of drug interactions and prescriptions on computer
Assisted in prepackaging as well as labeling of the medications
Maintaining the track drug inventories on computer
Communicate with administrative health personals for accuracy of the records
EDUCATION
MAY 2008
ASSOCIATE DEGREE IN BIOLOGY, VALENCIA COMMUNITY COLLAGE
MAY 2002
GRADUATION, POINCIANA HIGH SCHOOL
Certified Pharmacy Technician (CPHT), USA
License No# 4901—070*-****-***
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