Social Media Customer Support
Resume:
Dyamond Davis
EXPERTISE
Planning and organizing
Social media planning
SEO optimization
Copywriting
CMS management
Social media analysis
Marketing management
Excellent communication
Flexible
Quick thinker
Adaptability
Problem solving
EDUCATION
BACHELOR OF ARTS IN
BUSINESS ADMINISTRATION
Keiser University
2023 – Present
PROFESSIONAL EXPERIENCE
REMOTE CUSTOMER SUPPORT REPRESENTATIVE NOV 2022 – FEB 2024 ALORICA – MIAMI, FL (HYBRID/REMOTE-READY)
• Delivered inbound customer support via phone, email, and chat platforms.
• Used internal CRM to log cases, escalate issues, and track resolution progress.
• Resolved customer concerns efficiently, consistently meeting performance goals including CSAT and first-call resolution.
• Collaborated with remote team members and supervisors to ensure seamless service delivery.
• Managed multiple systems simultaneously while maintaining a professional and empathetic tone.
FRONT OFFICE COORDINATOR / CLIENT RELATIONS JAN 2021 – NOV 2022 KINKS COUTURE SALON – CUTLER BAY, FL
• HANDLED HIGH-VOLUME CLIENT COMMUNICATIONS AND SCHEDULING VIA PHONE AND DIGITAL CHANNELS.
• PROCESSED PAYMENTS AND MANAGED DAILY FINANCIAL REPORTS WITH PRECISION.
• ADDRESSED CLIENT CONCERNS PROMPTLY, ENHANCING SATISFACTION AND REPEAT BUSINESS.
• OVERSAW SUPPLY INVENTORY AND ENSURED SMOOTH OFFICE OPERATIONS THROUGH PROACTIVE ADMINISTRATIVE SUPPORT.
• SUPPORTED REMOTE COMMUNICATION WITH VENDORS AND MAINTAINED DIGITAL RECORDS.
SECURITY SUPERVISOR MAR 2025 – PRESENT
MARKSMAN SECURITY – MIAMI, FL
• LEAD AND MANAGED A SECURITY TEAM ENSURING COMPLIANCE AND OPERATIONAL SAFETY.
• DELIVERED EXCELLENT CLIENT SERVICE WHILE HANDLING HIGH-STRESS INCIDENTS WITH COMPOSURE.
• TRAINED NEW HIRES AND ENFORCED SAFETY PROTOCOLS ACROSS ALL OPERATIONS.
• MAINTAINED INCIDENT DOCUMENTATION THROUGH INTERNAL SYSTEMS AND COMMUNICATED UPDATES VIA DIGITAL CHANNELS.
PROFILE
Reliable and detail-oriented professional with 5+ years of experience in customer service, front office coordination, and security supervision. Skilled in managing high- volume communication, resolving customer issues, and supporting administrative operations in fast-paced environments. Seeking a remote customer service or virtual support position where I can apply my communication skills, problem-solving abilities, and multitasking expertise to enhance customer satisfaction and operational efficiency.
********.***@*****.***
Miami, FL
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