Customer Service General Manager
Resume:
Graham Smith
Fort Myers, FL *****
*.*****.*@****.***
• To use my skills and experience to enhance your customer service and increase annual revenue Work Experience
Kitchen Manager
Wally’s Deli - Fort Myers, FL
February 2022 to Present
• Manage kitchen staff and coordinate food orders.
• Supervise food prep and cooking.
• Check food plating and temperature.
• Establish portion sizes.
• Schedule kitchen staff shifts.
• Price menu items in collaboration with the Restaurant Manager.
• Order food supplies and kitchen equipment, as needed. Manager
Roccos Tacos - Naples, FL
June 2021 to October 2021
• Supervised Servers, bartenders and hosts
• Oversaw 35+ employees
• Handled day-to-day operations
• Recruited new hires by searching resumes and conducting interviews
• Responsible for customer relations
General Manager
Snap Fitness - Estero, FL
June 2019 to October 2021
• Monitored and maintained budgets
• Successfully implemented new policies and procedures to improve member experience
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Planned and coordinated events
Bartender
Friscos catering - Naples, FL
January 2018 to March 2020
Efficient bartender with over 15 years experience running bar areas, providing great customer service and keeping work areas organized, stocked and clea Store Manager
ALDI - Naples, FL
March 2017 to June 2019
• Provided store management and scheduling
• Opened and closed the store at end of night
• Handled customer inquiries and complaints
• Responsible for budget management
• Monitored and ordered supplies
• Regularly supervised a crew of 12 or more
• Completed performance reviews
CLASSROOM INSTRUCTOR
American Academy of Personal Training - Boston, MA September 2009 to March 2015
• Teach students on Biomechanics, Nutrition, Human Movement
• Grade, evaluate and score students
• Uphold a nationally accredited standard of education General Manager
Chipotle Mexican Grill - Framingham, MA
March 2013 to February 2015
• Managed a team of 25+ employees
• Maintained staffing levels
• Managed and trained new hires
• Prepared payroll
• Complied with labor and 12% labor mandates
Education
Bachelor's in Exercise and Sport Science
FITCHBURG STATE COLLEGE - Fitchburg, MA
September 1999 to May 2003
Skills
• Management Experience (10+ years)
• Event Planning
• Recruiting
• Store Management Experience
• Budgeting
• Restaurant experience
• Catering
• Team Management
• Bartending
• Supervising Experience
Assessments
Verbal communication — Expert
September 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Expert
Attention to Detail Skills — Expert
September 2019
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Expert
Customer focus & orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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