Customer Service Quality Assurance
Resume:
M
Clinton
Marlow
cdmpower@comcast.n
et
Fargo, ND 58102
SUMMARY
Motivated professional with a proven track record in tackling new challenges. Demonstrates strong work ethic and adaptability, excelling in unsupervised environments. Expertise in customer service with a focus on enhancing satisfaction and resolving concerns effectively. Committed to driving positive outcomes through exceptional interpersonal skills. SKILLS
Quality assurance
Inventory management
Customer service and support
Team leadership
Staff training and development
Effective communication
Organizational skills
Attention to detail
Dependability and responsibility
Critical thinking
Decision-making
EXPERIENCE
Self Employed
Stuart, FL
CDM Enterprises/ May 2001 to May 2025
Conducted thorough testing and review of products
Operations Manager
Denver, CO
Action Innovations/ Apr 1990 to Apr 2001
Directed daily operations encompassing training, sales, public relations, finance, marketing, and coordinating print schedules.
Inventory Control Manager
Broomfield, CO
Green Tree Acceptance/ Mar 1985 to Mar 1990
Performed assessments on repossessed mobile homes and RVs to identify restoration needs.
Directed repair and renovation efforts to improve property conditions. Analyzed disposal options for properties to ensure cost efficiency. Oversaw arrangements for moving mobile homes as required. Streamlined inventory processes with a revised worksheet, utilized by 47 offices. General Manager
Stuart, FL
Plantation Pantry/ Aug 1979 to Mar 1985
Managed a staff of 50, overseeing hiring, training, and scheduling functions. Executed marketing and advertising strategies to enhance visibility and engagement. Conducted all financial transactions, including bank deposits and meticulous record keeping.
EDUCATION AND TRAINING
Bachelor of Science: Business Management / Minor Marketing Florida State University Jun 1979
Tallahassee, FL
Bachelor of Arts: Business
Indian River State College Jun 1977
Stuart, FL
REFERENCES
References available upon request.
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