Customer Service Delivery Specialist

Stephon Rich

************@*****.*** / 305-***-****

Work Experience

Operations, Logistics, Shipping, and Delivery Specialist Cookies By Design – Smyrna, GA December 2022 to Present

• Managed baking operations, ensuring high-quality product preparation.

• Operated and maintained expertise on the POS system to input customer orders and process payments.

• Printed shipping labels and coordinated product deliveries to UPS and FedEx for efficient customer shipping.

• Performed inventory management, including ordering and receiving supplies.

• Planned and executed efficient driving routes to hand-deliver items promptly and professionally.

• Supervised team activities and maintained inventory accuracy.

• Provided excellent customer service by addressing customer inquiries and resolving issues effectively.

• Demonstrated adaptability by learning new responsibilities to improve team efficiency and customer satisfaction.

Warehouse Specialist

McLane Company – Atlanta, GA January 2021 to November 2022

• Operated electric pallet jacks and forklifts to load and unload trucks efficiently and safely.

• Ensured accuracy in inventory control by conducting regular cycle counts and stock verifications.

• Processed incoming shipments, checked for accuracy, and coordinated storage in designated areas.

• Collaborated with the shipping department to prepare orders for timely distribution.

• Utilized warehouse management software to track inventory and generate reports.

• Maintained a clean and organized warehouse to ensure compliance with safety standards.

• Trained and mentored new hires on equipment operation, safety procedures, and company policies.

• Resolved shipping and receiving discrepancies by liaising with suppliers and logistics teams.

• Worked effectively in a team environment to meet tight deadlines and achieve operational goals. Loader/Unloader

Capstone Logistics, LLC – Atlanta, GA January 2020 to December 2020

• Loaded and unloaded freight manually and with equipment to meet tight schedules.

• Ensured accurate tracking of shipments by verifying shipping documents and labels.

• Organized pallets for distribution, ensuring items were stacked securely and appropriately.

• Assisted in managing warehouse inventory by arranging items in designated storage areas.

• Collaborated with team members to ensure an efficient workflow and meet daily quotas.

• Adhered to strict safety protocols while operating pallet jacks and other equipment. Pallet Builder

Georgia Pallets – College Park, GA June 2019 to December 2019

• Constructed, repaired, and customized pallets to meet various customer specifications.

• Used tools such as nail guns, saws, and drills to assemble and maintain pallet integrity.

• Inspected pallets for damage and performed necessary repairs to ensure usability.

• Coordinated with team members to meet production deadlines and maintain quality standards.

• Organized completed pallets for shipping and ensured proper labeling for delivery.

• Conducted routine maintenance on equipment and adhered to workplace safety standards. Warehouse Specialist

McLane Company – Atlanta, GA January 2021 to November 2022

• Operated electric pallet jacks and forklifts to load and unload trucks efficiently and safely.

• Ensured accuracy in inventory control by conducting regular cycle counts and stock verifications.

• Processed incoming shipments, checked for accuracy, and coordinated storage in designated areas.

• Collaborated with the shipping department to prepare orders for timely distribution.

• Utilized warehouse management software to track inventory and generate reports.

• Maintained a clean and organized warehouse to ensure compliance with safety standards.

• Trained and mentored new hires on equipment operation, safety procedures, and company policies.

• Resolved shipping and receiving discrepancies by liaising with suppliers and logistics teams.

• Worked effectively in a team environment to meet tight deadlines and achieve operational goals. Loader/Unloader

Capstone Logistics, LLC – Atlanta, GA January 2020 to December 2020

• Loaded and unloaded freight manually and with equipment to meet tight schedules.

• Ensured accurate tracking of shipments by verifying shipping documents and labels.

• Organized pallets for distribution, ensuring items were stacked securely and appropriately.

• Assisted in managing warehouse inventory by arranging items in designated storage areas.

• Collaborated with team members to ensure an efficient workflow and meet daily quotas.

• Adhered to strict safety protocols while operating pallet jacks and other equipment. Foreman

S&S Lawn Care – Fort Myers, FL June 2015 to May 2019

• Operated lawn care equipment, including mowers, weed eaters, blowers, and edgers.

• Supervised landscaping projects to meet client’s expectations

• Ensured team efficiency and adherence to safety protocols.

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Education

High School Diploma, Blanche Ely High School – Pompano Beach, FL 2014 Skills

• Customer Service: Strong ability to address customer inquiries, resolve issues, and ensure satisfaction.

• Computer Literacy: Proficient with POS systems, warehouse management software, and creating shipping and packing labels.

• Teamwork: Works well with others to achieve shared goals and maintain a productive work environment.

• Adaptability: Quick to learn new tasks and apply them effectively in a professional setting.

• Operations: Logistics management, shipping, delivery, and customer order processing.

• Warehouse Operations: Pallet jack operation, forklift operation, inventory control, loading/unloading, and order picking.

• General Skills: Route planning, heavy lifting, packaging, cleaning, and manufacturing experience.

• Lawn Care: Landscaping maintenance, mowing, edging, and general lawn equipment operation. Certifications and Licenses

• Forklift Certification: May 2023

• Pallet Jack Certification: February 2020

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