Service Representative Customer

Professional summary Professional driver with *+ years of experience in school bus and shuttle services, adept at ensuring passenger safety and punctuality. Demonstrates strong customer service skills and adherence to transport regulations, significantly enhancing operational efficiency. Ready to leverage diverse driving skills and collaborative spirit in a remote role. Dorothea Taylor

Remote

2535 Grosvenor Drive, Cincinnati, United States, 45231 / 513-***-**** / *********@*****.*** Employment history

AUG 2016 - FEB 2024

CINCINNATI, OH

School Bus Driver, Nwlsd

Responsible for transporting children to and from school in a safe, punctual, and professional way. Maintain and fuel the bus.

Ensure all passengers adhere to the rules of being transported in a respectful and courteous manner. 2001 - 2009

CINCINNATI, OH

Tax Manager, Jackson Hewitt

Began with the company as a tax preparer and was promoted to supervisor then office manager. Job included preparing taxes, customer service skills, communication skills, bi-lingual skills, data entry skills, sales and marketing skills.

Effectively communicated with the customers and the community. 1997 - 1999

CINCINNATI, OH

Foreclosure Specialist, 5TH/3RD BANK

Called customers to engage in conversation about resolving their payment issues to avoid foreclosure or proceed with further actions.

Handled payments from customers over the phone with a card or bank account. 1997 - 1998

CINCINNATI, OH

Patient Transporter/ Assistance, Center for Addiction Treatment Duties included data entry while admitting a patient into the facility, collecting urine samples while using protective practices, completing in-take forms and filing them appropriately. Verbally communicated with patients in one-on-one settings and attended meetings with them. Completed discharge paperwork at the end of their treatment. 1990 - 1992

CINCINNATI, OH

Telemarketer, Clopay Corporation

Performed outbound calls promoting various products and services. FEB 2024 School Bus Driver, First Student

JAN 2023 - JUN 2024

CINCINNATI

Professional Van Driver, Kemper Shuttle Service

Eager to apply analytical skills to enhance company metrics and efficiency. Enhanced customer satisfaction through timely and safe driving practices. Maintained detailed logs to ensure compliance with transport regulations. Boosted operational efficiency by adhering to strict driving schedules. Education

APR 1993 - MAR 1998

CINCINNATI, OH

None to date, Cincinnati State Technical and Community College Some college in Business Management/ Accounting

Skills School Bus Driving (Expert) Business Management Tax Experience Shuttle Driving

Delivery Driver Experience Bus Driving

Telemarketing Accounts Payable

Office Management Customer Service

Communication Skills Data Entry

Sales Marketing

Time Management Problem Solving

Teamwork Critical Thinking

Leadership Adaptability

Additional information Certifications and Licenses DOROTHEA TAYLOR

• CDL

• Driver's License

• CDL B

• School Bus Endorsement

• Passenger Endorsement

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