Customer Service Inventory Control

TANJANIKA ROBERTSON CUSTOMER SERVICE

REPRESENTATIVE

734-***-**** ● **********@*****.*** ● TAYLOR, MI 48180 Efficient student with knowledge of electronic claims processing, inventory control, and patient relations. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as detail- oriented by my peers, I can be relied upon to help your team achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. EXPERIENCE

Home Care Provider State Of Michigan, TAYLOR, MI

JAN '17 - JUL '22

● Communicated effectively with healthcare professionals from various disciplines regarding client care plans.

● Administered prescribed medications according to physician instructions.

● Prepared and served meals in alignment with established dietary restrictions. Housing Assistant Habitat For Humanity, Canton, MI JUN '15 - JUN '17

● Conducted outreach activities to promote awareness of available housing opportunities.

● Acquainted them with consequences of delinquent acts.

● Implemented strategies designed to encourage participation in programs offered by the organization.

● Managed the processing of applications for tenancy in a timely manner. Medical Billing And Collections Specialist Ascension Health, Clinton Township, MI MAR '01 - MAY '15

● Investigated customer complaints about billing errors or discrepancies in payments.

● Received inbound calls from customers to negotiate payment arrangements.

● Performed related administrative duties to service and collect accounts.

● Verified accuracy of billing data and revised any errors.

● Referred accounts requiring further action to appropriate follow-up representative or agency.

● Analyzed claim denials from insurance companies and took corrective action as needed. Stayed informed of changes in regulations, statutes, or contract changes that impacted collection of receivables.

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● Developed strategies for collecting past due accounts in an efficient manner. EDUCATION

Wayne County Community College, 21000 Northline Rd. SKILLS

Medical Reminders Personal Grooming Care Nursing Assistance Supporting Daily Living Needs Patient Care Personal Care Assistance Household Support Preventative Care Education Clinical Quality Program Standards

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