Manager Ii Customer Service
Resume:
Brandy C. Sisk
***************@*****.***
Dallas, TX 75212
EXPERIENCE:
**/**** ** ******* *** Beauty Bar LLC (OWNER)
License Lash Tech
Provide eyelash extension services, including touch-ups. Educate clients on the proper aftercare for eyelash extensions. Sanitize and sterilize tools and workstations to maintain safety standards. Ensure products are of the highest quality and safe for client use. 10-2022 to 12/2022 3D Lash & Brow Academy
12-2020 to 01/20/2023 Blend Title/T365 (REMOTE) (Company Layoff) Title Processor Lead /Interviewer/Vendor Manager II Conduct screening &interviews of participants via zoom or by phone asking specific questions pertaining to the job.
Accurately capturing candidates answers by following the company's strict guidelines on interviewing structure.
Opening new incoming orders forInstantTitlerefinancefiles&assigningthemoutasneededto team.
Communicate &coordinate with management &team to complete assignments &maximizethe effectiveness of processes.
Responsible for new hire training & assisting the team overall with process questions. ProcessincomingordersbyupdatingQualiawithdataprovidedbysearchesobtainedfromvendors, reviewing all documents for accuracy before uploading to client systems. Facilitateandmaintainrelationshipsbetweenourorganizationandvendors/partners,negotiating contracts, creating standards for the vendors, and finding the best available vendors. 06-2019 to 11-2020 WFG National Title Company (HYBRID) Recording/Policy/Post-Close Specialist
Send closing documents to be e-recorded nationwide using Simplifile. Refund agents and customers of all over payments of title funds. Reconcile and handle AR/AP accounts for specified files and shortages. Correct rejections from the county & resubmit documents. Process title policy & revisions as requested.
Review all closing/lender documents,including the CD,recorded mortgage,deeds,title commitments and title policy to resolve any issues or answer any post-closing questions. 01-2017 to 01-2019 Chronos Title Solutions, LLC
Title Curative Lead/Post Closing/Recording/ Policy Production (Company Layoff) Review title commitment & identify all issues which will prevent insurable title. Curativeitemsincludetoobutnotlimitedtotrackingdown&followinguponmissingforeclosure deeds,ordering/updating payoffs for liens and judgments;unreleased mortgages;mobile home retirement processing.
Communicate with the client weekly via conference calls. Review Surveys, amend and revise title commitments Send closing docs to be e-recorded nationwide using Simplifile or manually. 12-2014 to 12-2016 Fidelity National Agency Solutions Policy Procurement Specialist/Post Closing/ Accounting Specialist ProvidingtheclientswithLender’sPolicyEndorsementsorre-issuingpoliciesfromdirectoffices.
(Title Point Xpress)
Contacting issuing agents to procure policies.
Reviewing trailing documents,including but not limited to recordedmortgage,finaltitlepolicy, assignments and documents.
Reconcile and handle AR/AP accounts for specified files and shortages. Process payments for recording vendors.
10-2012 to 10-2014 Ursus Holdings LLC (HYBRID)
Legal Specialist/Title Curative Specialist (Company Layoff) Carrying out legal research aimed at finding out preceding cases relevant to a case,relevant statutes, court decisions, and other writings.
Communicate with the client weekly via conference calls. Review documents including liens, inspection reports, appraisals and title reports. Reviewing title commitments and identify any and all issues which will prevent insurable titles. 06-2008 to 11-2011 First American Mortgage Group/Corelogic Tax Researcher/Escrow Assistant
Disburse taxes for escrow and non-escrow accounts. Procuring amounts for taxes using internal systems, call tax assessor and Internet. Convert non-escrow accounts to escrow.
Researched duplicate tax for department.
Manually process payments and update installments on the system if needed. 07-2005 to 08-2006 U.S. Small Business Administration Loan Processor / Customer Service (Contract Assignment) Processed mortgage loans for disaster victims in a timely manner. Prepare a loan officer's report documenting all pertinent facts. Analyze financial resources and credit history.
Determine eligibility,prospects for repayment,appropriate rate of interest and maturityforthe loan.
Interviewed disaster victims; thoroughly and correctly explained SBA's disaster program. 08-2003 to 01-2005 Burlington Northern Santa Fe Railway Accounts Payable/Customer Service (Contract Assignment) Assist suppliers and employees with invoicing questions. Respond to emails and telephone requests regarding payment status. Identified problems, analyzed cause and determined resolutions. Explain the Oriss and FastTrack system to vendors. Processed Oriss registrations researched creditinquiriesandprovidedpurchaseorderinfotothe suppliers.
Prepare timely & accurate billings for BNSF & affiliates. 2000 to 2002 Americredit Financial
Accounts Receivable/Customer Service/Collections (Company Layoff) Received incoming calls from customers regarding their auto loan accounts. Made outbound calls to customers regarding 30–90-day delinquent accounts. Processed charge-off accounts.
Prepared &balanced all payments received from customers,by processingpayments&updating accounts.
1999- 2000 Financial Capital
Foreclosure/Title Curative Specialist (Company Layoff) Maintaining file pipeline for review,escalations,and approval of “issues” and “hold” on a daily basis.
Monitored status of all bankruptcy cases assigned to ensure all Key Performance Indicators are met. (SPECIAL PROJECT).
Review, research and resolve problematic title issues raised during the foreclosure process. Working with customers and communicated with creditors to clear the abstract of judgments, child support liens, IRS liens and refinances.
SKILLS PROFICIENCY:
MS Office,(Word,Power Point,Excel)Zoho,Qualia,SoftPro,ResWare,ATClose,Tempo,Equator, BlackKnight,ResNet,LPS,AS400,MortgageSERV,QuickBooksPro2012,QuickbooksOnline,Data Trace
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