Customer Service Data Analysis

SUMMARY

SKILLS

EXPERIENCE

EUNICE

GREEN

214-***-**** • **********@******.*** • Detroit 48223

Dynamic professional with extensive experience at American Airlines, specializing in conflict resolution and customer service excellence. Drove a 60% revenue increase at Saputo Cheese USA Inc. through targeted sales strategies. Proficient in data analysis and team collaboration, enhancing customer relationships and operational efficiency. Customer service

Conflict resolution

Sales strategy

Regulatory compliance

Data analysis

Relationship management

Cybersecurity Awareness Training

Microsoft, business writing, diversity training

Excel, PowerPoint, EDI, AS-400, BPCS

365 Outlook, SAP system, Microsoft Teams,

and Access

Problem Solving

Communication Skills

Team collaboration

Skilled in multitasking

Detail-oriented

Dependable

Sr. Customer Account Specialist

Saputo Cheese USA Inc. Dallas, Texas Aug 2001-Mar 2025 Spearheaded sales initiatives, resulting in 60% increase in annual revenue. Supervised customer service agents, achieving 20% reduction in handling time. Monitored customer satisfaction through surveys and feedback collection. De-escalated customer concerns to maintain a calm environment. Responded promptly to inquiries, enhancing customer relationships. Collaborated with customer service manager to plan process improvements. Organized tasks to efficiently meet service goals. Utilized technical skills to troubleshoot complex issues and implement solutions. Security Officer

Guest Services at American Airlines Center Dallas, TX Jan 2008-Dec 2013 Adhered to daily patrol schedules, ensuring consistent security presence across property. Monitored premises to prevent theft and unauthorized access to restricted areas. Intervened in fights and conflicts, utilizing verbal and physical techniques for de-escalation. Collaborated with local law enforcement to enhance overall security measures. Completed training and certification required for security responsibilities. EDUCATION AND TRAINING

ACCOMPLISHMENTS

Certified Customer Service Professional

National Customer Service Association Illinois City, IL Feb 2025 Counseling

Institue of Chemical Dependency Studies Dallas, Texas May 2007 Financial Accounting & Business Management

Eastfield College Mesquite, TX May 2007

Recognized and received the Applause Award. For outstanding work with getting the customer to accept three truckload of product with the incorrect item. This was a cost saving of 140,00.00 thousand dollars.

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