Customer Service Pool Attendant
Resume:
RONALD KATANA
POOL ATTENDANT/LIFE GUARD
.
PROFESSIONAL SUMMARY
To make use of my interpersonal skills to achieve goals of a company focuses on customer satisfaction and experience A highly organized and hardworking individual looking for a responsible position to gain practical experience Seeking an entry-level position to begin my career in a high-level professional environment.
EXPERIENCE
Pool Attendant Services and Life Guard
Jan 2015 to Present HEMINGWAYS WATAMU LTD, Watamu, Coast
Maintained cleanliness of pool deck, Greeted guests, answered questions and provided information about the pool area.
Communicated effectively with colleagues, supervisors and customers in order to provide excellent customer service.
Observed and patrolled pool area to enforce safety regulations.
Provided assistance with setting up chairs, umbrellas and other amenities for guests as requested.
Reported any unsafe conditions or needed repairs to supervisor immediately.
Monitored swimmers in the pool area to ensure compliance with established rules and regulations.
Swept and watered down pool area and placed furniture in correct place to promote clean and attractive environment.
Sanitized pool using chlorine tablets, shock treatments and other chemical agents.
Assisted in maintaining inventory of supplies such as towels, sunscreen lotion and other items related to aquatic activities.
Inventoried pool accessories, tools and equipment to maintain adequate supply.
Performed daily maintenance duties such as testing water chemistry levels, cleaning filters, vacuuming pools and maintaining equipment.
Identified and reported defects throughout pool area to maximize safety.
Inspected all pool areas regularly for hazards or signs of damage. CONTACT
**************@*****.***
Watamu, Kilifi 80202
13/07/1978
Kenyan
SKILLS
Excellent Communication Skills
Social and Relation Skills
Guest service
Hard Working
Guest relations
Team supervision
Sales techniques
Complaint handling
Teamwork and collaboration
LANGUAGES
English
Advanced
Germany
Advanced
Responded quickly to medical emergencies using appropriate first aid procedures when necessary.
Monitored water quality by testing pH balance, chlorine levels and other chemical conditions.
Pool Attendant Services and Life Guard
Jan 2010 - Jan 2012 ATLATIS CLUB, Mombasa - Kenya, Coast
Maintained cleanliness of pool deck.
Greeted guests, answered questions and provided
information about the pool area.
Communicated effectively with colleagues, supervisors and customers in order to provide excellent customer service.
Observed and patrolled pool area to enforce safety regulations.
Provided assistance with setting up chairs, umbrellas and other amenities for guests as requested.
Reported any unsafe conditions or needed repairs to supervisor immediately.
Monitored swimmers in the pool area to ensure compliance with established rules and regulations.
Pool Attendant Services and Life Guard
December 2016 - March 2017 NORTHWICK COMPANY LTD
Maintained cleanliness of pool deck.
Greeted guests, answered questions and provided
information about the pool area.
Communicated effectively with colleagues, supervisors and customers in order to provide excellent customer service.
Observed and patrolled pool area to enforce safety regulations.
Provided assistance with setting up chairs, umbrellas and other amenities for guests as requested.
Reported any unsafe conditions or needed repairs to supervisor immediately.
Monitored swimmers in the pool area to ensure compliance with established rules and regulations.
Jan 2010 - Jan 2012 Peponi Divers, Mombasa - Kenya, Coast
Filling Scuba Cylinder
Sales, Marketing and dive guide.
Taking care of Diving equipment and boat crew
Familiarity with local regulations governing commercial diving operations and ensuring compliance with those regulations at all times.
Conducted comprehensive pre-dive briefings to ensure safe and successful diving operations.
EDUCATION
Hospitality Training Academy Limited
August 2022
Certificate in Exceptional Customer Service
Gede Secondary School
November 2022
Kenya Certificate of Secondary Education
Chipande Primary School
November 1998
Kenya Certificate of Primary Education
REFERENCES
Mr. Hinzano
Dive Master
Kenya Port Commercial Diving
Mr. Tsuma
Room Division Manager
Hemingway’s Resort, Watamu.
******.*****@**********.**
Mr. Mwasumbuko
Gym Instructor
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