General Manager Customer Service
Resume:
Tricia Cory
Extensive Hospitality/Travel Background
West Palm Beach, FL
**********@*****.***
Experienced, service oriented, and engaging executive level manager in the luxury resort, travel and airline industries. I possess strong leadership, coordination and program development skills within time sensitive environments. Several years of experience excelling at VIP client satisfaction as a Concierge and General Manager of premium boutique and club membership resort properties in Naples, Florida. My accomplishments include maximizing property operational capabilities to significantly increase sales and profit margins. Executive level budget & finance experience in coordinating operations and labor costs to achieve maximum profitability within assigned margins I possess excellent communication and IT skills relevant to the industry. I have proven success managing a diverse work force acquiring the desired results.
Authorized to work in the US for any employer
Work Experience
Contract Administrator
EXPERT AIR - Naples, FL -Remote
November 2016 to Present
Administrative Assistant
HIGH VELOCITY - Naples, FL
May 2015 to November 2016
Responsible for all county & city permitting, scheduling crews, scheduling inspections. Seasonal - Reservationist/Admin Assistant
Vanderbilt Country Club - Naples, FL
May 2015 to October 2015
Front Office Supervisor
Lovers Key Resort - Bonita Springs, FL
December 2014 to October 2015
General Manager
Hampton Inn & Suites - Cape Coral, FL
July 2013 to June 2014
Front Office Manager, MOD
Naples Bay Resort-Benchmark Hospitality, Inc - Naples, FL June 2012 to July 2013
You will see a job change frequently after 2013.
This was due to family tragedy. My Brother and my Mother passed away within three weeks of each other. Oct 2013. I had to relocate due to financial and property related issues. Front Desk Supervisor, Concierge, MOD, Business Concierge Hilton Edgewater Beach Hotel - Naples, FL
June 2007 to December 2012
Housekeeping Supervisor
Vacation Network Administrator
InnSeason Resorts, Inc - West Yarmouth, MA
February 2006 to June 2007
Client Management Consultant
Sentient Jet - Weymouth, MA
August 2004 to May 2007
Security Airport Screening Manager
TSA
December 2001 to July 2004
Training Specialist, Flight Operations Manager, Station Manager Cape Air / Nantucket Airlines Inc
March 1994 to December 2001
Nationwide 03/1994 - 12/2001 Training Specialist, Flight Operations Manager, Station Manager Education
Certified Management Training Hilton / Waldorf Astoria Affiliate Southeastern Academy Travel School
Skills
• Budgeting
• Sabre (10+ years)
• Constant Contact (7 years)
• General ledger accounting
• Labor Cost Analysis
• Network Administration
• Management Consulting
• HVAC
• Software troubleshooting
• Windows
• iOS
• Operating System
Contact this candidate