Customer Service Quality Assurance

Malek Bawji

**** ********* ***. ***. *** Windsor, ON N8X 4V2

519-***-**** ***********@*****.***

Objective

Hardworking newcomer to Canada with a background in production operations, retail supervision, and inventory coordination. Eager to apply transferable skills such as teamwork, organization, attention to detail, and quality assurance in an entry-level position while gaining valuable Canadian work experience. Committed to maintaining clean, organized environments and delivering excellent customer service. Experience

Baraka Market, Beirut, Lebanon

Grocery Store Supervisor 2016 – 2021

• Supervised daily grocery store operations and managed a team of staff.

• Ensured all displays were tidy, well-organized, and visually appealing.

• Maintained high standards for cleanliness and store presentation.

• Handled customer service issues and ensured a positive shopping experience.

• Oversaw inventory control and placed product orders. Kipro Restaurant & Supermarket Equipment, Beirut, Lebanon Warehouse Supervisor / Salesperson 2020 – 2024

• Supervised warehouse operations and organized electrical equipment using manual and propane forklifts.

• Negotiated and secured contracts with restaurants and supermarkets.

• Developed and implemented successful sales strategies that increased sales by 25%.

• Provided expert product knowledge and technical support to clients. Malko Stands Factory, Beirut, Lebanon

Operations Manager 1999 – 2020

• Managed and supervised all production operations.

• Directed shelving installations and retail display setups.

• Maintained high standards for project execution and quality.

• Optimized facility and equipment performance.

• Built strong relationships with suppliers and maintained a merchandise database. Harlem Sports, Beirut, Lebanon

Store Manager 1989 – 1995

• Managed daily retail operations and led hiring and training efforts.

• Maintained inventory accuracy and placed orders.

• Ensured customer satisfaction through excellent service and team coordination. Education

Beirut University College (now Lebanese American University) Bachelor's degree in business administration, 1989 Certifications

Forklift License, 2025

Languages

• English: Good

• French: Excellent

• Arabic: Native

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