Customer Service Risk Management
Resume:
Joyce Nyssa A. Benaid
Talon Tres, Las Piñas City
Mobile No. 096*-***-****
********@*****.***
SUMMARY
A highly motivated sales professional with eleven (11) years of experience working in Sales Development and Business Management. Demonstrated skills in customer service, expertise in planning, multi-task managing and establishing a valuable rapport with colleagues and clients. An energetic and motivated employee who has passion for meeting targets, winning business and being part of a team.
KEY ACCOMPLISHMENTS
BPI-PHILAM LIFE ASSURANCE CORP
● 2018 QUARTER 3 and 4 TOP AREA BSE in CASE COUNT Category
● 2018 QUARTER 2, 3 and 4 TOP AREA BSE in Annualize New Premium Category
● 2019 ELITE CIRLE AWARDEE ANP and CASE COUNT Category
● 2019 MDRT MEMBER
● 2019 QUARTER 1-4 TOP AREA BSE in PREFERRED and PERSONAL SEGMENT
● 2020 QUARTER 2 and 4 TOP AREA BSE
● 2020 ELITE CIRCLE AWARDEE ANP and CASE COUNT Category
● 2021 MOST ACHIEVE BSE for the YEAR 2021
● 2021 QUARTER 1,2,3 ALPHA MDRT QUALIFIER
● 2021 QUARTER 1- 4 TOP SENIOR BSE in ANP and CASE COUNT Category
● 2022 QUARTER 1- 4 TOP SENIOR BSE in ANP and CASE COUNT Category COCA-COLA FEMSA PHILS
● Added 50% outlets into 120 outlets target which increase in sales volume.
● Periodically hitting 100% monthly sales target.
● 98% order delivery rates and developed the highest strong relationship to clients.
● TOP PRE- SELLER for hitting 15% NEW OUTLET ACTIVATION
● 2015 TOP PRE-SELLER for SBO
● 2016 TOP PRE-SELLER for SWACTO BOOSTER
● 2017 TOP PRE- SELLER in AREA AND DIVISION
WORK EXPERIENCE
Rizal Commercial Banking Group
Dec 2024 - May 2025
A.T Yuchengco Centre
25th St, Taguig City
JUNIOR RELATIONSHIP OFFICER
● Conduct proper Know-your-customer (KYC) procedures and Customer Due DIligence
(CDD) /Enchance Due Diligence (EDD)
● Assists the Branch Manager in achieving sales goals and targets of the branch, including account acquisition, deepening and cross-selling.
● Develops effective sales activities to help market retail banking products. Classified - Internal use
● Generates new account relationships, deepens and broadens existing relationships and performs account handling and maintenance tasks to improve account profitability and expand business.
● Maintains cordial working relations with clients by ensuring the timely and expeditious handling of clients' financial needs and requirements. BPI Philam Life Assurance Corporation
March 2018- Nov 2024
BPI Philam Life Makati
Ayala Avenue Makati City
SENIOR BANCASSURANCE SALES EXECUTIVE
● Cross-sell and upsell BPI-Philam products like Life Insurance, savings, loans and Credit Card to all BPI customers.
● Establish, maintain and grow good relations with bank partners in the branch, and prospective and existing clients of BPI.
● Strengthen customer relationship through after sales servicing to clients of BPI.
● Set appointments, whether over the phone or face-to-face
● Conduct financial needs analysis and recommend customized solutions to all BPI customers.
Coca-Cola FEMSA Philippines
July 2014 – February 2018
New Paranaque Region Sales Office
Km18 East Service Rd. San Martin de Porres Paranaque City PRE-SELLER
● Prospect potential customers and win competition including exclusive outlets
● Identify business conditions, strategies and actions of competitors
● Negotiate with outlets on agreements/contracts and trade terms based on the value proposal either in credit, discount, promotion, bundles and outlet decoration/makeover.
● Execute and follow-up on KPI’s such as Sales, volume and availability. EDUCATION
2010 to 2014 BSBA Major in Financial Management
DR.FELIMON C. AGUILAR MEMORIAL COLLEGE of Las Piñas Golden Gate Sub, Topland Ave, Las Piñas City
SKILLS
● Computer Literate (MS Office,Google Workspace)
● Procedural and Compliance Skills
● Active Listening and Communication Skills
● Motivated, Fast Learner and Confidence
● Attention to accuracy and detail.
● Collaboration and Problem- Solving Skills
● Team Player and Reliable Person
● Resilience
PERSONAL
Age: 31
Place: Brgy Sibobo,Calabanga, CamSur
Status: Single
Classified - Internal use
CHARACTER REFERENCE
YVETTE TRAQUENA
HUMAN RESOURCE MANAGER, AYALA CORPORATION
JAYLA NAVARRO
RELATIONSHIP MANAGER, BPI
VANESSA SANTOS
BRANCH MANAGER, RCBC
I hereby affirm that the above information is true and correct to the best of my knowledge and belief. I understand that any information found to be false shall cause this document to become null and void and shall be sufficient ground for my dismissal. Joyce Nyssa Benaid
Classified - Internal use
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