Customer Service Representative
Resume:
VALERIE M. RAY
Philadelphia, PA 19138
267-***-**** (primary)
***********@*****.***
EXPERIENCE
Modivcare, Philadelphia, PA
Customer Service Representative
‘+ Answered inbound calls and scheduled reservations for members with Medicaid insurance.
‘© Modified and cancelled reservations as requested by members or medical facilities
+ Ensured that all customer information and trip data is accurate and documented
* Obtained details of any complaints being filed by members, facilities and transportation
providers.
AmeriHealth Caritas, Philadelphia, PA 10/2020 - 10/2021
Customer Service Representative
Handles inbound and outbound member and/or provider phone calls or correspondence regarding
benefits, eligibility or customer issues.
Provides member education and assist members with PCP selection and assignments.
Create accurate and timely member documentation concerning all inquiries taken in accordance
to established protocols to ensure resolution is provided and presented in a clear and accurate
‘matter.
Logisticare, Philadelphia, PA 412/2016- 10/2020
Customer Service Representative
Answered inbound calls and scheduled reservations for members with Medicaid insurance.
Modified and cancelled reservations as requested by members or medical fat
Ensured that all customer information and trip data is accurate and documented.
Obtained details of any complaints being filed by members, facilities and transportation
providers.
EDUCATION
Temple University WELL Program
Philadelphia, PA
‘Customer Service Certificate
Major: Customer Service Training
John Bartram
Philadelphia, PA
High school graduate or equivalency certificate (GED)
Major: Business
h School
QUALIFICATIONS AND ACHIEVEMENTS
Business Software Applications
* Microsoft Office
Good Math Skills
Filing (alpha/numeric)
Light Data Entry
Good Communication Skills
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