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Customer Service Representative

Location:
Philadelphia, PA, 19143
Posted:
May 29, 2025

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Resume:

VALERIE M. RAY

**** **** **, *** *****

Philadelphia, PA 19138

267-***-**** (primary)

***********@*****.***

EXPERIENCE

Modivcare, Philadelphia, PA

**/**** - *******

Customer Service Representative

‘+ Answered inbound calls and scheduled reservations for members with Medicaid insurance.

‘© Modified and cancelled reservations as requested by members or medical facilities

+ Ensured that all customer information and trip data is accurate and documented

* Obtained details of any complaints being filed by members, facilities and transportation

providers.

AmeriHealth Caritas, Philadelphia, PA 10/2020 - 10/2021

Customer Service Representative

Handles inbound and outbound member and/or provider phone calls or correspondence regarding

benefits, eligibility or customer issues.

Provides member education and assist members with PCP selection and assignments.

Create accurate and timely member documentation concerning all inquiries taken in accordance

to established protocols to ensure resolution is provided and presented in a clear and accurate

‘matter.

Logisticare, Philadelphia, PA 412/2016- 10/2020

Customer Service Representative

Answered inbound calls and scheduled reservations for members with Medicaid insurance.

Modified and cancelled reservations as requested by members or medical fat

Ensured that all customer information and trip data is accurate and documented.

Obtained details of any complaints being filed by members, facilities and transportation

providers.

EDUCATION

Temple University WELL Program

Philadelphia, PA

‘Customer Service Certificate

Major: Customer Service Training

John Bartram

Philadelphia, PA

High school graduate or equivalency certificate (GED)

Major: Business

h School

QUALIFICATIONS AND ACHIEVEMENTS

Business Software Applications

* Microsoft Office

Good Math Skills

Filing (alpha/numeric)

Light Data Entry

Good Communication Skills



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