Customer Service Representative

KIMBERLY CANNIOTO

**** ******* ***** **********, ** 14425 · 585-***-****

*********@*****.***

I have over 15 years’ experience in the Customer Service field with a track record of consistently exceeding expectations. In addition, I excel at enhancing customer relationships with existing clients, as well as helping to build strong relationships with new clients. My goal is to bring my knowledge, skills, and passion to a forward thinking, customer focused organization.

EXPERIENCE

JULY/2014 – PREENT

SR. CUSTOMER SERVICE REPRESENTATIVE, terphane llc/Oben Group

Proficient in Datasul/Totvs – used to add new customer to the system, add/update ship locations, run multiple reports, and to upload pricing into the system

Processed all customer requests from PO’s to complaints.

Served as the point person for CSR cross functional needs/initiatives.

Trained all new CSR’s and Account Managers on the customer service processes.

Led the transition to “paperless” CSR operations.

Helped integrate Customer Service with Production and Planning functions.

Point person for the managed inventory program for several top customers.

Managed pricing for all customers.

Distribute open order reports weekly with customers

Work closely with carrier to ensure on time delivery and track orders for customers.

MAY/2010 – JULY 2014

CUSTOMER SERVICE REPRESENTATIVE, terphane llc

Entered and process all customer PO’s. This included all invoicing, shipping paperwork, and claims.

EDUCATION

MAY/1990

HIGH SCHOOL DIPLOMA, Pike high school – Indianapolis, indiana

CONTINUED EDUCATION –

MULTIPLE CUSTOMER SERVICE SEMINARS – EFFECTIVE COMMUNICATION, MULTI-TASKING, TIME MANAGEMENT

SELLING THROUGH CUSTOMER CENTRICITY (2020) – WHARTON SCHOOL

SKILLS

Excellent communication skills

Active listening

Organization

Time management

Customer Relationships

Problem-solving

Computer skills, excel, word, outlook, etc.

Leadership

Flexible Packaging

Responsive

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