Customer Service Desktop Support
Resume:
Ken Schuster
Flowcharting current workflow and processes in customer service
Profile
As a seasoned professional with extensive experience in flowcharting current workflow and processes in customer service, I have a proven track record of designing databases, creating flowcharts, and publishing results. My expertise includes database design, legacy database cleanup, and developing data models from various departments. Additionally, I excel in implementing LAN solutions, managing network security, and providing desktop support. With a background in system administration and technical support, I am adept at analyzing hardware/software upgrades, ensuring system performance, and coordinating system administration tasks. My skills encompass flowcharting, database design, LAN administration, and system analysis, making me an asset for roles involving workflow optimization and process improvement in customer service.
Employment History
Independent I.T. contractor
January 2001 – Current
- Installation of networks, pos systems and cabling. Over 1500
jobs accomplished in 22 states.
Includes over 500 jobs for the Social Security Administration in
5 states.
Flowcharting current workflow and processes in customer service at Mead Corporation
January 2000 — December 2000
- Design database to track on-time deliveries in customer service
●Clean up legacy databases for SAP migration
●Develop data model from workflow and processes in various departments
●Create flowcharts for customer service, shipping, and accounting
●Publish results of data model and workflow analysisOutput:
●Design and implement a database to track on-time deliveries in customer service
●Clean up legacy databases in preparation for SAP migration
●Develop data model from workflow and processes in different departments
●Create flowcharts for customer service, shipping, and accounting
●Publish the results of data model and workflow analysis
LAN Administrator at CommScope
January 2000 — December 2000
- Installed new PCs, operating systems, printers, dumb terminals, and test equipment.
●Provided desktop support, user training, and server administration.
●Managed network security, including firewalls, antivirus software, and user access control.
●Conducted regular system updates and maintenance tasks.
●Monitored network performance and troubleshooted connectivity issues.
LAN Administrator at American President Lines
January 1993 — December 1999
- Implemented Novell LAN replacement solution for five Chicago area locations
●Led migration process to convert corporate LANs to Windows NT
●Oversaw IT vendor relationships, departmental budgeting, telecommunications, and Y2K compliance
●Served as security officer for regional area with 400+ nodes
●Provided second level software/hardware support and maintained remote access for traveling personnel and business partners. Led system personnel efforts and ensured access to adequate infrastructure. Accountable for service and maintenance of company devices. Supported SEIBEL custom sales software.
Systems Administrator at MTI Vacations, Oakbrook, IL
January 1991 — December 1992
- Analyzed AS400 and PC hardware/software upgrades
●Conducted performance tuning and capacity planning for AS400
●Ensured timely problem resolutions on midrange and PC platforms
●Developed CL utilities to improve system capabilities
●Coordinated system administration tasks for MTI Vacations, Oakbrook, IL
Technical Support Specialist at Premark International
January 1989 — December 1991
- Implemented AS400 solution to replace Data General equipment
●Authored system documentation, backup procedures, and disaster recovery plan
●Monitored and tuned systems for peak performance
●Accountable for systems operation, hardware installation, LAN systems, user support, and problem resolution
●Ensured sufficient capabilities for long term needs
Operations Manager at Moline Manufacturing
January 1987 — December 1989
- Supervised scheduling and daily tasks of four operations personnel
●Carried out AS400 rollout to replace older DEC system
●Coordinated monitoring and testing for data integrity during system transition
●Assisted in legacy software conversion to MAPICS package. Output:
●Managed operations personnel and daily tasks effectively
●Led AS400 rollout to replace outdated system
●Ensured data integrity during system transition through monitoring and testing
●Facilitated conversion to MAPICS package from legacy software
Details
***@***************.***
Skills
Database Design
Flowcharting
LAN Administration
System Administration
Data Modeling
Network Security
Contact this candidate