Administrative Assistant Customer Service
Resume:
ELISEE R. ALEXANDRE
** ****** **** * ***** Way Apt. #2
Dorchester, MA 02121
********************@*****.***
PROFESSIONAL PROFILE
Ambitious, self- starter with excellent communication, problem solving and organizational skills. Quick to learn new concepts and able to analyze situations quickly and accurately. Ability to work well with others, manage staff and deal with emergency situations and conflicting priorities.
Desires a challenging opportunity to grow both professionally and personally.
Core Competencies
-Strong Customer relations skill -Certified in First Aid, CPR & AER
-Supervising and Training personnel - Bi-language (Haitian Creole & English)
-Ability to organize and streamline office procedures -Anti-Terrorism Training (CATT)
PROFESSIONAL EXPERIENCE
RGV VANDERWEIL ENGINEER BOSTON, MA.
Shop Drawing Administrative Assistant (May 2022 - to Present)
Performed administrative duties, Answered phone calls, attended all meetings, typing, filing, mail distribution, appointment setting, distributed/posted weekly schedules, provided memoranda and sent official correspondence for all engineers.
ALLIED UNIVERSAL SECURITY SERVICES BOSTON, MA.
Dock Traffic Officer (January 2009 - May 2022)
Responsible for the daily security operations of a Class A Hi-Rise Building in Metropolitan Boston, MA.
To monitor the traffic flow in the loading dock. To provide direction to the truck drivers when making delivery. Also, to keep record in a log sheet all the activities happening in the dock. Including the time the delivery drivers come in and leave the property. Duties include but not limited to: Customer Service coordination, access control and response to various building emergencies and tenant concerns/requests.
ALLIED UNIVERSAL SECURITY SERVICES BOSTON, MA.
Lobby Supervisor, Prudential Tower (February 2002 - December 2008)
Responsible for the daily security operations of a Class A Hi-Rise Building in Metropolitan Boston, MA. Supervised a staff to 7 Security Officers, Ensured that payroll and Daily logs were maintained, coordinated Security Officer break schedules and implemented training programs for the assigned Security Staff. Duties included to but not limited to: Customer Service coordination, access control and response to various building emergencies and tenant concerns/requests.
CHILDREN SERVICES OF ROXBURY BOSTON, MA.
Parent Mentor (September 2005 - February 2006)
Responsible for providing ongoing education and coaching in relation to parenting skills development. Advocate on medical, educational, mental health, housing legal and financial assistance for parents whose children may be at risk for placement with the department of social services.
GOODKIND & O’DEA INC. BOSTON, MA. (Internship)
Mechanical Department Park Square Building Boston. (September 2000- January 2001)
Worked with the Mechanical Department as an AutoCAD drafter, and Shop Drawing Clerk. Responsible for preparing correspondence for IBM Microsoft Windows.
Communication Department Park Square Building Boston. (February 2001- August 2001)
Responsible for digitizing and fixing, making changes on old drawing blueprint through AutoCAD program. Prepared correspondence for IBM Microsoft Windows.
CITY YEAR BOSTON MA
Corp Member in the community of Boston, Dept. Service in Urban Youth Corps. (September 1995-November 1995)
Williams Elementary School Chelsea, MA. (December 1995- February 1996)
Responsible for after school programs, tutored/assisted students with arts and crafts projects.
St. Francis House Boston, MA. (March 1996- September 1996)
Performed physical services in shelter including maintenance work, painting, tiling, and service meal.
COMPUTER/TECHNICAL SKILLS
Programming Identification Access Cards on the MAC Systems and Angus for building access control systems. Knowledge of Microsoft Office, Word, Excel, Powerpoint, and Access.
EDUCATION
Bethel Bible Institute of Boston, Inc. MA. (September 2016 - May2019)
Received a Diploma in Biblical Studies.
Massbay Community College Wesley, MA
( September 2005 - May 2006)
Mechanical Engineering Candidate candidate.
Wentworth Institute of technology Boston MA. ( September 2003- May 2004)
Received a certificate in AutoCAD drafting.
Tad Technological Institute Chelsea, MA. (2 week class)
Learning about cars' function, including carburetors and their fuels system.
Hyde Park High School in Hyde Park, MA. (September 1990- May 1994)
Graduated with honors, studies included but not limited to; psychology and sociology, Mathematic up to Algebra, U.S History, Biology and music.
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